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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Lower customer acquisition costs
B. Optimize buying lifecycle
C. Increased profitability
D. Innovate and stay ahead
E. Improved customer satisfaction and retention

Answer: A,B,C

NEW QUESTION # 32
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Forecasting and Pipeline Management
C. Case Management
D. Guided Selling
E. Intelligent Lead Score

Answer: B,D,E

NEW QUESTION # 33
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 34
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. Business process analysis is available out-of-the-box.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. SAP Integration Suite is available to integrate applications.
E. SAP Build can be used to create custom apps.

Answer: A,D,E

NEW QUESTION # 35
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Create quotation versions
C. Generate product recommendations
D. Route sales orders

Answer: A,C

NEW QUESTION # 36
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