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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Advanced Configuration	20%	- Configure roles and departments - Implement VXML applications - Configure RONA support
Overview	20%	- Understand Contact Center basics - Explain call flow - Describe access tools - Describe CCE components and architecture
Configuration and Implementation	20%	- Configure agent teams and supervisors - Implement precision routing - Utilize Finesse administration tool
Reporting	10%	- Utilize CUIC
Advanced Features	10%	- Understand CCE features beyond default
Basic Calls and Agent settings	20%	- Configure basic agent functionality - Deploy basic call settings - Configure basic call treatment - Build basic ICM scripts

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q39-Q44):

NEW QUESTION # 39
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A. The PSTN is responsible for delivering the inbound call to a voice gateway.
B. The PTSN is responsible for routing the call to the agent.
C. The voice gateway provides IVR functionality in a Contact Center deployment.
D. The voice gateway may modify the digits presented to downstream devices.
E. The voice gateway is responsible for routing the call to the agent.

Answer: A,D

NEW QUESTION # 40
Which VVB CLI command can set an individual media file to an expired state?

A. Outils VVB cache stale_cache_entry <cache_entry_url>
B. show set VVB cache stale_cache_entry <cache_entry_url>
C. set VVB cache stale_cache_entry <cache_entry_url>
D. set VVB cache stale_cache_entries

Answer: C

Explanation:
The correct Command Line Interface (CLI) command to set an individual media file to an expired state in Cisco Virtualized Voice Browser (VVB) is:D.set VVB cache stale_cache_entry <cache_entry_url>This command is used to manually mark a specific media file in the cache as stale, forcing the VVB to fetch a fresh copy of the media file the next time it is requested.References:Cisco VVB administration guides and CLI reference documents provide detailed instructions on using CLI commands, including managing cache entries.

NEW QUESTION # 41
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

A. productivity
B. average queue time
C. customer expectations
D. call abandon rate
E. cost
F. customer satisfaction

Answer: C,D

NEW QUESTION # 42
What value is used for Variable REQUERY_NO ANSWER?

A. 0
B. 1
C. 2
D. 3

Answer: B

NEW QUESTION # 43
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Security Administrator
B. Report Designer
C. Security Configuration Designer
D. Dashboard Administrator
E. Report Definition Designer

Answer: B,E

Explanation:
Cisco Unified Intelligence Center (CUIC) implements role-based access control (RBAC) to manage who can create, modify, and view reporting objects. Different roles have different levels of access to reports, dashboards, and definitions.
Why the Correct Answer is Right: A is correct because the Report Designer role has permissions to create and modify reports in CUIC-including accessing and managing report templates, filters, and views. This is one of the primary roles documented in the CUIC Administration Guide. D is correct because the Report Definition Designer role has permissions to work with report definitions-the underlying data queries and field mappings that power reports. This is a distinct higher-privilege role documented in CUIC role configuration.
Why Each Incorrect Answer is Wrong: B is wrong because 'Dashboard Administrator' is not a standard CUIC role designation in Cisco documentation-dashboard management is typically part of existing roles. C is wrong because 'Security Administrator' is not a CUIC-specific role for reporting objects. E is wrong because
'Security Configuration Designer' is not a standard CUIC role name in Cisco documentation.
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NEW QUESTION # 44
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