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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Engagement- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. Performance Reporting
  • 3. AI-driven Insights
- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration
- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Web Tracking and Visitor Identification
  • 3. Configuration of Engagement Features
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Agent Interaction Experience
  • 3. Journey Context
Topic 2: Genesys Predictive Routing- Getting Started
  • 1. Overview of Predictive Routing
  • 2. AI-based Routing Concepts
  • 3. Business Use Cases
- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization

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Both practice exams (web-based & desktop) give a Genesys GCX-AI-GPE real exam feeling and identify your mistakes so you can overcome your weaknesses before the GCX-AI-GPE final test. The desktop Genesys GCX-AI-GPE Practice Test software works on Windows after software installation. You can take the web-based Cloud CX AI-GPE and GPR Certification GCX-AI-GPE practice exam via any operating system.

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q83-Q88):

NEW QUESTION # 83
Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 84
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: D


NEW QUESTION # 85
What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

Answer: B


NEW QUESTION # 86
What role does the outcome score play in predictive engagement?
Response:

Answer: D


NEW QUESTION # 87
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 88
......

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