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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Optimize and automate
    • 2. Focus on value
      Topic 2: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Feedback loops and continual improvement
        • 2. Customer and stakeholder value
          Topic 3: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
          • 1. The characteristics of high-velocity IT
            • 2. Digital technology and digital organizations
              Topic 4: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Deployment management
                • 2. Information security management
                  • 3. Service validation and testing
                    • 4. Architecture management
                      • 5. Business analysis
                        Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Operating and improving digital products
                          • 2. Designing and delivering digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q98-Q103):

                            NEW QUESTION # 98
                            A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
                            How can the 'relationship management' practice contribute to this initiative?

                            Answer: D

                            Explanation:
                            The relationship management practice contributes by encouraging behaviours consistent with the shared values of both organizations, which builds trust and collaboration - critical for a successful partnership and system integration.


                            NEW QUESTION # 99
                            Which concept would MOST help to ensure that information needed to identify problems is available?

                            Answer: A

                            Explanation:
                            Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.


                            NEW QUESTION # 100
                            An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
                            Which approach is being applied?

                            Answer: B

                            Explanation:
                            Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.


                            NEW QUESTION # 101
                            A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
                            Which practice would MOST help the organization to understand the order these changes should be implemented?

                            Answer: D

                            Explanation:
                            Service design would most help the organization determine the order of implementing changes, as it balances requirements, priorities, and constraints to design services and changes that deliver value while meeting deadlines and customer needs.


                            NEW QUESTION # 102
                            In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

                            Answer: B

                            Explanation:
                            In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


                            NEW QUESTION # 103
                            ......

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