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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Continual Improvement - Guiding Principles - Governance - Service Value Chain - Practices Overview
Topic 2: The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers
Topic 3: Service Management Key Concepts	- Service Offerings - Value and Value Co-creation - Service Relationships

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EXIN ITIL 4 Foundation Sample Questions (Q65-Q70):

NEW QUESTION # 65
Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A. 1 and 2
B. 1 and 4
C. 3 and 4
D. 2 and 3

Answer: C

NEW QUESTION # 66
Which practice ensures that a variety of access channels are available for users to report issues?

A. Service level management
B. Incident management
C. Change enablement
D. Service desk

Answer: D

NEW QUESTION # 67
Which statement about 'continual improvement' is CORRECT?

A. Everyone in the organization is responsible for some aspects of 'continual improvement'
B. 'Continual improvement' should have minimal interaction with other practices
C. All improvement ideas should be logged in a single 'continual improvement register'
D. A single team should carry out 'continual improvement' across the organization

Answer: A

NEW QUESTION # 68
How can a service consumer contribute to the reduction of risk?

A. By ensuring that the service provider's resources are correctly configured
B. By fully understanding their own requirements for the service
C. By providing the service in accordance with requirements
D. By managing the detailed level of risk on behalf of the service provider

Answer: B

NEW QUESTION # 69
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A. Collaborate and promote visibility
B. Focus on value
C. Progress iteratively with feedback
D. Optimize and automate

Answer: C

NEW QUESTION # 70
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