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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Implementation38%- Platform Configuration
  • 1. Configure licenses and access
  • 2. Execute data migration
  • 3. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 4. Enable order capture and contract management
  • 5. Configure products and pricing
  • 6. Integrate third-party systems
  • 7. Implement post-sales processes
Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Create deployment plans
  • 2. Identify deployment stakeholders
  • 3. Manage UAT milestones
  • 4. Execute user acceptance testing
  • 5. Support go-live activities
  • 6. Validate Salesforce core and Vlocity components
Solution Design36%- Architecture and Design
  • 1. Determine organizational security and data access considerations
  • 2. Validate data model fitment
  • 3. Define future state architecture
  • 4. Design future state business processes
  • 5. Map Energy and Utilities Cloud components to current architecture
  • 6. Understand deployment tools and best practices
Discovery13%- Business Needs Analysis
  • 1. Document customer business needs and desired outcomes
  • 2. Identify gaps between current processes and Energy and Utilities Cloud capabilities
  • 3. Analyze current state processes and user journeys
  • 4. Align stakeholder requirements
  • 5. Understand current state architecture

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q63-Q68):

NEW QUESTION # 63
When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

Answer: B


NEW QUESTION # 64
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

Answer: B


NEW QUESTION # 65
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

Answer: C


NEW QUESTION # 66
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

Answer: A

Explanation:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/


NEW QUESTION # 67
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

Answer: A

Explanation:
In Salesforce Energy and Utilities Cloud, the Service Point object is used to determine the type of service available at a premise. This object represents a physical location where utility services are delivered, such as electricity or gas. By associating service points with specific types of utility services, energy companies can effectively manage and track the availability of different services for new and existing customers. This enables precise and efficient service provisioning, ensuring that customers receive the appropriate utility services based on their location and service point characteristics. Reference = The Salesforce Energy and Utilities Cloud documentation provides detailed information on the data model, including the role of the Service Point object in managing utility service delivery and availability: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


NEW QUESTION # 68
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