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Microsoft MB-280 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Dynamics 365 Sales の実装: このセクションでは、Dynamics 365 Sales プロフェッショナル向けに Dynamics 365 Sales を効果的に設定および管理するための重要なプロセスに焦点を当てます。
トピック 2	Dynamics 365 Customer Insights の機能のデモンストレーション: このセクションでは、Dynamics 365 Customer Insights を通じて顧客データを活用し、販売戦略を推進することに焦点を当てます。
トピック 3	Dynamics 365 Sales 機能の拡張と強化: Dynamics 365 Sales プロフェッショナル向けに、このセクションでは、Power Platform ツールを使用して Dynamics 365 Sales 機能を拡張し、他のアプリケーションと統合する機能を評価します。
トピック 4	Dynamics 365 App for Outlook を実装する: このセクションでは、Dynamics 365 と Outlook の統合に重点を置いて、Dynamics 365 Sales Professional の生産性を向上させ、販売プロセスを合理化します。

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Microsoft Dynamics 365 Customer Experience Analyst 認定 MB-280 試験問題 (Q105-Q110):

質問 # 105
Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.
The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of "Cancelled" and "Outsold." You need to enable the detailed categorization requested by the vice president of sales.
Which two actions should you take? Each answer presents part of a solution. (Choose two.) NOTE: Each correct selection is worth one point.

A. Add the detailed lost reasons to the opportunity forecast category option set.
B. Create a new cloud flow to map opportunity state code to forecast category.
C. Update the field mappings in the Opportunity Forecast Category Mapping Process workflow.
D. Add the detailed lost reasons to the msdyn_forecastinstance status code option set.

正解：A、C

解説：
To ensure that the sales forecast categorizes lost deals using more detailed reasons like "Cancelled" and "Outsold," you need to modify how the opportunity status codes are mapped to the forecast categories.
Add the detailed lost reasons to the opportunity forecast category option set This ensures that the system can recognize and categorize opportunities as "Cancelled" or "Outsold" within the forecast. The forecast category option set must be updated to accommodate the new lost reasons.
Update the field mappings in the Opportunity Forecast Category Mapping Process workflow This workflow determines how opportunity status codes map to forecast categories. Updating the field mappings ensures that opportunities with "Cancelled" or "Outsold" reasons are correctly classified within the forecast.

質問 # 106
What is the primary purpose of creating a unified customer profile in Dynamics 365 Customer Insights?

A. To configure user roles
B. To manage marketing campaigns
C. To provide a personalized view of customer data across multiple sources
D. To generate financial reports

正解：C

質問 # 107
You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month. You need to ensure that currency values are accurately reported. When is the new currency exchange rate applied to the opportunity records?

A. When an opportunity changes the status.
B. When the calculate rollup field system job for the msdyn_projectteam table runs.
C. When an opportunity changes the status reason.
D. When the calculate rollup field system job for the account table runs.

正解：C

解説：
In Dynamics 365 Sales, currency exchange rates are applied to opportunity records when specific triggers occur. These exchange rates are updated manually on a periodic basis (e.g., once a month) to reflect current currency values.
Exchange rates are recalculated for an opportunity when there is a change in the status reason (e.g., from open to won or lost). This trigger ensures that the most recent exchange rate is used when key changes occur in the opportunity lifecycle, maintaining accurate currency reporting.
Reference: Microsoft Documentation - Currency Management in Dynamics 365

質問 # 108
You are implementing Dynamics 365 Customer Insights - Data as the company ' s Customer Data Platform.
You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

A. Choose the table that has several attributes in common with other tables.
B. Choose the Dynamics 365 contact\ab\e when this is available as the data source.
C. Choose the table with the most complete and reliable profile data about your customers.
D. Choose the table that has the most related tables.

正解：B、C

質問 # 109
You are configuring offline mode for a model-driven app on a customer project.
You need to ensure that the customer is aware of the capabilities and limitations of offline mode.
Which two facts should you convey? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. System views are supported on tables, whereas personal views are unsupported.
B. Appointments will auto-send invites to recipients.
C. Users must manually advance offline qualified leads.
D. Column-level security is supported.

正解：A、C

解説：
[A] Supported type of views: Only system views and quick views are supported in mobile offline.
Personal views aren't supported.
[B] Qualify a lead: When a lead created in mobile offline is qualified and when the user goes online, the business process stage shows the qualified stage. The user has to manually select Next stage to move to the next stage.
Reference:
https://learn.microsoft.com/en-us/power-apps/mobile/offline-limitations

質問 # 110
......

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