ITIL-4-Specialist-High-velocity-IT Latest Exam Papers | Exam ITIL-4-Specialist-High-velocity-IT Objectives

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Exam Price:	$350 - $450 USD
Passing Score:	70% (28 out of 40)
Exam Duration:	90 (113 for non-native English speakers)
Real Exam Qty:	40
Exam Format:	Multiple Choice, Closed Book
Certificate Validity Period:	3 years
Available Languages:	Japanese, Portuguese (Brazil), French, Polish, Chinese, Italian, English, German
Related Certifications:	ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Foundation ITIL 4 Specialist: High Velocity IT ITIL 4 Managing Professional ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Strategist: Direct, Plan and Improve
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which statement about service requests is CORRECT?

Answer:

Explanation:
Service requests are submitted via agreed channels

NEW QUESTION # 41
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

A. Develop detailed service descriptions and design documentation
B. Ensure the company vision and mission are visible to everyone across the organization
C. Identify key internal stakeholders and develop a communication plan to address their concerns
D. Survey key customers who recently moved to the cloud solution

Answer: C

NEW QUESTION # 42
Which is a challenge when onboarding individual consumers?

A. Dealing with a large number of consumers with varied skills and backgrounds
B. Providing marketing material tailored to the needs of service consumer
C. Identifying the consumers' needs because they do not communicate them clearly
D. Identifying the customer that can represent the service consumer

Answer: A

NEW QUESTION # 43
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict

A. 1 and 2
B. 1 and 4
C. 3 and 4
D. 2 and 3

Answer: D

NEW QUESTION # 44
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Focus on technical excellence to further improve services
B. Provide additional training to customers on using the service
C. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
D. Analyze customer feedback to understand and address unmet expectations

Answer: C

NEW QUESTION # 45
......

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