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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Change Management and Adoption		- User adoption strategies - Communication and rollout planning - Training and enablement planning
Topic 2: Slack Administration and Governance		- Workspace configuration and settings - Security and compliance controls - User lifecycle management
Topic 3: Solution Design for Slack		- Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles
Topic 4: Delivery and Migration	17%	- End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices

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Salesforce Certified Slack Consultant 認定 Slack-Con-201 試験問題 (Q90-Q95):

質問 # 90
Which discovery question will best help you understand your client's security concerns and guidelines?

A. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C. What user support model does your organization use today to answer IT and Slack-related questions?
D. Which internal teams collaborate most frequently in your current organization?

正解：A

質問 # 91
You find that a significant number of users are experiencing difficulty in adjusting to Slack's interface, causing delays in the migration timeline. How should you address this issue to facilitate a smoother transition?

A. Provide additional support and training resources targeted at the areas where users are facing challenges, and adjust the timeline if necessary
B. Ignore the difficulties as a natural part of the learning curve and continue with the migration
C. Extend the migration timeline indefinitely until all users report complete ease with the interface
D. Roll back the migration process until all users are comfortable with the Slack interface

正解：A

解説：
Offering additional support and training specifically tailored to the areas where users are struggling is the best approach. This demonstrates responsiveness to user needs and can facilitate a smoother transition. Adjusting the migration timeline may also be necessary to accommodate this additional training and support.

質問 # 92
You are in the middle of a Slack migration for a client and the management team requests an update on the migration status. What is the most appropriate way to provide this update?

A. Send an informal, brief email update only to the team leader
B. Prepare a detailed report including the progress made, any challenges encountered, and the next steps, and present it in a scheduled meeting
C. Provide a brief, high-level update verbally in an impromptu meeting
D. Wait until the migration is completely finished before providing any update to avoid unnecessary disturbances

正解：B

解説：
Providing a detailed report in a scheduled meeting is the most effective way to update the management team. This approach ensures that they are fully informed about the migration's progress, any challenges faced, and what the next steps are. It allows for transparency and the opportunity for feedback or input from the management team.

質問 # 93
A company using Slack wants to collaborate with external clients on Slack Connect while ensuring that sensitive internal information remains secure. What is the best configuration setting for their Slack Connect channels?

A. Only use direct messages for communicating with external clients
B. Enable Slack Connect channels for collaboration but require administrative approval for creating and managing these channels
C. Allow all employees to create and manage Slack Connect channels with external clients
D. Restrict the use of Slack Connect entirely to avoid risk of information leakage

正解：B

解説：
Requiring administrative approval for creating and managing Slack Connect channels allows for controlled collaboration with external clients while ensuring internal information security, balancing productivity with security.

質問 # 94
You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A. Roles Admin
B. Compliance Admin
C. Channels Admin
D. Users Admin

正解：A

解説：
The correct answer is C. Roles Admin. In Enterprise Grid governance, the role model determines who can administer users, channels, compliance, and role assignments. The question asks which role gives maximum flexibility to control non-admin member permissions. The Roles Admin is the best fit because this role is centered on role and permission management rather than a narrow operational function. Option A, Compliance Admin, is focused on compliance-related functions and is not designed for broad member-permission control. Option B, Users Admin, is related to user lifecycle and membership administration, but it does not provide the same role-governance flexibility. Option D, Channels Admin, is channel-focused and would be too limited for controlling broad non-admin member permissions. The tested concept is role-based governance on Enterprise Grid: administrative power should be delegated according to the function being controlled. Where the client needs flexibility around roles and permissions, the Roles Admin function is the logical recommendation.

質問 # 95
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