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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SAP Integration Suite	11-20%	- Integration strategy and architecture - Open Connectors - API Management - Cloud Integration capabilities
Topic 2: SAP Sales Cloud and SAP Service Cloud	11-20%	- Integration with back-end systems - Service ticket workflows - Sales process configuration
Topic 3: Extensibility in SAP CX Solutions	11-20%	- Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) - In-app extensibility
Topic 4: SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Marketing automation strategies - Campaign management - Customer segmentation
Topic 5: SAP Customer Data Solutions	11-20%	- Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent)
Topic 6: Managing Clean Core	<=10%	- Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions
Topic 7: The Intelligent Enterprise	<=10%	- SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes
Topic 8: SAP Commerce Cloud	11-20%	- Storefront and catalog management - Commerce solution architecture - Order management

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q65-Q70):

NEW QUESTION # 65
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. To an outbound channel
B. To an employee
C. To a queue
D. To a team

Answer: B,D

NEW QUESTION # 66
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A. Append a new structure into an SAP standard table.
B. Add custom fields to the SAP standard fields.
C. Create custom logic to enhance SAP standard logic.
D. Create a new UI as an SAP Fiori app.

Answer: B,C

NEW QUESTION # 67
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Lead Booster
B. Account Synopsis
C. Call Lists Generator
D. Lead Scoring
E. Email Draft Recommender

Answer: A,B,E

NEW QUESTION # 68
Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?

A. SAP Build Apps
B. SAP Cloud Applications Studio
C. SAP Event Mesh
D. SAP BTP, Kyma runtime

Answer: D

NEW QUESTION # 69
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.

A. Lifecycle campaigns for large contact lists
B. Immediate reactions to customer behavior
C. Multilevel ad hoc programs
D. Event-driven journeys for contacts

Answer: A,C

NEW QUESTION # 70
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