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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITSI Service Design | 18% | - Service dependencies and dependencies view - Entity templates and filters - Creating and configuring services - Service Health Score calculation |
| Topic 2: ITSI Analytics | 12% | - Glass Table thresholds - Configuring aggregation policies - Notable Events and aggregation policies |
| Topic 3: ITSI Administration | 14% | - Backup and restore ITSI configuration - ITSI searches and scheduled searches - KPI base searches and aggregation - Managing services using deep dives |
| Topic 4: ITOA Administration | 10% | - Configuring ITOA - ITOA dashboard overview |
| Topic 5: Advanced Topics | 16% | - Custom KPIs and calculations - ITSI and Splunk Enterprise Security integration - Service-level availability reporting - ITSI content management |
| Topic 6: ITSI Overview and Concepts | 8% | - Entities and services - ITSI key concepts and terminology - ITSI product overview |
| Topic 7: Service Discovery and Installation | 8% | - Service Discovery installation - Creating adaptive threshold templates - Service Discovery overview |
| Topic 8: Glass Tables | 14% | - Entity Drilldown - Creating Glass Tables - Configuring Glass Table elements |
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NEW QUESTION # 29
Which index contains ITSI Episodes?
Answer: A
NEW QUESTION # 30
Within a correlation search, dynamic field values can be specified with what syntax?
Answer: D
Explanation:
Reference: https://docs.splunk.com/Documentation/Splunk/8.2.2/Search/Searchindexes B is the correct answer because dynamic field values can be specified with <fieldname /fieldname> syntax within a correlation search. This syntax allows you to insert values from fields returned by the correlation search into alert actions such as email subject or body. For example, <host /host> inserts the value of the host field into the email. References: [Use dynamic field values in correlation searches in ITSI]
NEW QUESTION # 31
There are two departments using ITSI. Finance and Sales. Analysts in each department should not be allowed to see each other's services. What are the role configuration steps required to accomplish this?
Answer: C
Explanation:
C is the correct answer because teams are a feature of ITSI that allow you to restrict access to service content in UI views based on user roles. To create separate teams for finance and sales analysts, you need to create custom roles that inherit from the itoa_analyst role, which has read-only access to ITSI content. For example, you can create itoa_finance_analyst and itoa_sales_analyst roles that inherit from itoa_analyst. Then, you need to create custom teams that include these roles and assign them to the relevant services. For example, you can create a finance team that includes the itoa_finance_analyst role and assign it to the finance services. Similarly, you can create a sales team that includes the itoa_sales_analyst role and assign it to the sales services. This way, analysts in each department can only see their own services and not each other's. Reference: Create teams in ITSI, Assign teams to services in ITSI
NEW QUESTION # 32
Which index contains ITSI Episodes?
Answer: C
Explanation:
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/Configure/IndexOverview B is the correct answer because ITSI episodes are stored in the itsi_grouped_alerts index. This index contains notable events that have been grouped together based on predefined aggregation policies. Episodes help you reduce alert noise and focus on resolving incidents faster. References: [Overview of episodes in ITSI]
NEW QUESTION # 33
Which of the following describes entities? (Choose all that apply.)
Answer: C,D
Explanation:
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/KPIfilter Entities are IT components that require management to deliver an IT service. Each entity has specific attributes and relationships to other IT processes that uniquely identify it. Entities contain alias fields and informational fields that ITSI associates with indexed events. Some statements that describe entities are:
B). An abstract (pseudo/logical) entity can be used to split by for a KPI, although no entity rules or filtering can be used to limit data to a specific service. An abstract entity is an entity that does not represent a physical host or device, but rather a logical grouping of data sources. For example, you can create an abstract entity for each business unit in your organization and use it to split by for a KPI that measures revenue or customer satisfaction. However, you cannot use entity rules or filtering to limit data to a specific service based on abstract entities, because they do not have alias fields that match indexed events.
D). To automatically restrict the KPI to only the entities in a particular service, select "Filter to Entities in Service". This option allows you to filter the data sources for a KPI by the entities that are assigned to the service. For example, if you have a service for web servers and you want to monitor the CPU load percent for each web server entity, you can select this option to ensure that only the events from those entities are used for the KPI calculation.
References: Overview of entity integrations in ITSI, [Create KPI base searches in ITSI]
NEW QUESTION # 34
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