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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Diagnostics | 15% | - Use built-in tools: Console, Activity Monitor, Diagnostics - Identify common hardware and software issues - Resolve startup, performance, and crash problems |
| Topic 2: Security and Privacy | 15% | - Configure privacy settings and permissions - Protect data and resolve security issues - Implement security features: FileVault, Activation Lock, Find My |
| Topic 3: Software, Apps, and Content Management | 20% | - Update and restore iOS, iPadOS, and macOS - Install, update, and troubleshoot apps - Manage media, files, and storage |
| Topic 4: Network and Connectivity | 15% | - Configure Wi-Fi, Bluetooth, and cellular connections - Use AirDrop, Continuity, and Handoff features - Troubleshoot network and connectivity problems |
| Topic 5: Device Setup and Configuration | 20% | - Manage settings, preferences, and profiles - Set up and activate iPhone, iPad, and Mac - Configure Apple Account and iCloud services |
| Topic 6: User and Account Management | 15% | - Create and manage user accounts - Resolve account access and sync issues - Secure accounts with passwords, biometrics, and recovery |
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NEW QUESTION # 235
You're experiencing odd behavior with a Custom App on your iPad.
How should you gather information about the app issue?
Answer: B
Explanation:
A sysdiagnose is a comprehensive report that contains information about the system state, logs, and diagnostic files from your iPad. You can use a sysdiagnose to troubleshoot issues with a custom app or any other app on your iPad. To gather a sysdiagnose, you need to press and quickly release the volume up button, then press and quickly release the volume down button, then press and hold the top button until the screen flashes. Then you can find the sysdiagnose file in the Settings app under Privacy & Security > Analytics & Improvements > Analytics Data1. References: Apple Device Support Exam Prep Guide, page 10. How to collect a sysdiagnose for iOS, Apple Developer.
NEW QUESTION # 236
Your personal device is signed in to both your Managed Apple Account and your unmanaged Apple Account.
Which of these data types remains under your control?
Answer: B
Explanation:
On a personally owned device using both a Managed Apple Account and a personal, unmanaged Apple Account, Apple separates organizational data from personal data. With User Enrollment and related account- driven enrollment models, managed apps and accounts use the Managed Apple Account, while personal apps and accounts remain associated with the user's personal Apple Account. Therefore, documents stored in the user's personal iCloud Drive remain under the user's control, making option C the best answer. Work-related email, organization-assigned apps, and organization data or documents are managed resources and can be subject to organizational controls, restrictions, or removal when enrollment ends. Apple's deployment security model is specifically designed to preserve user privacy on personally owned devices while cryptographically separating managed enterprise information from personal information.
NEW QUESTION # 237
Select the setting in the sidebar that you should use to turn on FileVault.
Answer:
Explanation:
Explanation:
On your Mac, choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click FileVault on the right. (You may need to scroll down.) Click Turn On. You might be asked to enter your password.
NEW QUESTION # 238
What ' s a difference between an iPhone backup to iCloud and an iPhone backup to Mac?
Answer: C
Explanation:
Apple distinguishes iCloud backups from computer backups by what they contain and where they are stored.
An iCloud backup contains information and settings on the device that are not already synchronized to iCloud. For example, information already maintained through services such as iCloud Photos, Contacts, or other enabled iCloud synchronization services generally does not need to be duplicated in the iCloud backup.
A backup created on a Mac or PC contains almost all of the device's locally stored data and settings, although Apple lists specific exclusions such as Face ID or Touch ID settings and Apple Pay information. Encrypted computer backups can additionally preserve sensitive information such as Health, Activity, and Keychain data. Therefore, option D most accurately states the difference between the two backup methods.
NEW QUESTION # 239
Select 4.
Which iPad models is the Apple Pencil (2nd gen) compatible with?
Answer: A,D,E,F
Explanation:
The Apple Pencil (2nd gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (2nd gen) has a flat edge that attaches magnetically to the side of your iPad for pairing, charging, and storage. It also supports double-tap gestures to switch tools or modes in compatible apps. The Apple Pencil (2nd gen) is compatible with any iPad that has a USB-C port and a flat edge for magnetic attachment. According to the Apple Device Support Reference Materials 1 , these iPad models are:
* iPad Pro 12.9-inch (3rd gen and later)
* iPad Pro 11-inch (all generations)
* iPad mini (6th gen)
* iPad Air (4th gen and later)
Therefore, the correct answer is A, B, D, and E.
:
Apple Pencil compatibility - Apple Support .
NEW QUESTION # 240
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