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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Defend strategic rationale and alignment with business/user needs - Advocate for ethics and values in design decisions - Connect user needs to Salesforce capabilities - Evaluate feasibility, desirability, and viability of solutions |
| Topic 2: Tools and Artifacts | 23% | - Document and share design rationale effectively - Select and apply appropriate strategy design tools - Create and communicate tangible design deliverables - Use frameworks to structure problem-solving and decision-making |
| Topic 3: Leveraging Adjacent Roles and Skills | 19% | - Apply systems thinking and human-centered approaches - Integrate design thinking with other disciplines - Collaborate with product, UX, technical, and business teams - Facilitate co-creation and stakeholder engagement |
| Topic 4: Intangible Deliverables | 26% | - Develop strategic narratives and vision communication - Build alignment and consensus across stakeholders - Influence decision-making and guide solution direction - Foster collaborative relationships and cross-functional work |
>> Certified-Strategy-Designer専門知識 <<
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質問 # 68
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?
正解：C
解説：
The strategy designer should conduct an expert interview in consumer device engineering to determine whether or not to pursue this product idea. An expert interview is a way to gather information and insights from someone who has specialized knowledge or experience in a relevant domain. It can help validate assumptions, identify risks, and explore opportunities for innovation. Performing secondary research may not provide enough depth or specificity for this product idea. Hiring an engineer may be premature and costly at this stage.
質問 # 69
Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?
正解：C
解説：
Inviting users to co-create as accessibility experts means involving users who have accessibility needs or challenges in the design process as collaborators and consultants. This helps solve for the accessibility challenge by ensuring that the design meets the standards and expectations of the target audience. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/invite-users-to-co-create-as-accessibility-experts
質問 # 70
A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7
正解：B
解説：
The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-technical-stakeholders
質問 # 71
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?
正解：B
解説：
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives desirability as an outcome. Desirability is the degree to which a product or service meets or exceeds the expectations, needs, and desires of the customers. By creating an empathy map, a strategy designer can gain a holistic and empathetic view of the customer's thoughts, feelings, actions, and pain points.
This can help the designer create solutions that are more attractive, satisfying, and meaningful for the customers. Viability and feasibility are not driven by empathy maps, as they relate to the business and technical aspects of a solution.
質問 # 72
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
正解：C
解説：
Explanation
The format of the design challenge statement is how might we + verb + user + need + context, which is a solution-free way of framing a problem or opportunity space. Option B reflects this format by asking how might we save our existing customers time by preemptively serving them the info they need to deflect customer support calls. Option A is an example of a user story, which is a solution-oriented way of expressing a user requirement. Option C is an example of a goal statement, which is a high-level way of expressing a desired outcome.
質問 # 73
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