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| Section | Weight | Objectives |
|---|---|---|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Testing | 11% | - Validate and test designs
|
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NEW QUESTION # 79
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: Some Knowledge articles, not all; Articles organized in different categories; Different fields than support representatives. Which consideration should be made when determining how to present Knowledge articles to each audience?
Answer: A
Explanation:
The correct answer is B. Page layouts or permissions can display only the fields needed for each audience.
This is the answer provided by the study guide. The scenario describes different audiences that consume the same knowledge system but require different levels and presentations of information. Salesforce declarative configuration allows the organization to tailor the experience using layouts and permissions instead of duplicating content unnecessarily. Option B supports audience-specific presentation by controlling which fields are exposed and which content users are permitted to access. This reduces cognitive load for customers while allowing support representatives to retain access to more detailed operational information. Option A creates unnecessary content duplication. Maintaining separate versions of the same article for every audience can create governance problems, inconsistent updates, and additional editorial overhead. Option C incorrectly assumes that external topic organization must duplicate the organization's internal category structure. A user- centered external experience should organize information in ways meaningful to customers rather than simply mirroring internal information architecture. The broader UX principle is progressive and audience-appropriate disclosure. Users should see information relevant to their tasks and permissions without being overwhelmed by fields intended for other roles. Therefore, page-layout and permission controls provide the most maintainable declarative solution.
Study Guide reference/topics: Knowledge, audience-specific content, permissions, page layouts, Declarative Design.
NEW QUESTION # 80
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
Answer: B,D,E
Explanation:
To create a custom app for a new team of service agents, a UX Designer could customize the following parts of the user interface:
Tabs within the app's navigation bar: This allows the UX Designer to select which tabs are visible and accessible for the app users, such as Accounts, Contacts, Cases, etc. It can help the UX Designer to tailor the app to the specific needs and tasks of the service agents.
Page layouts of the records: This enables the UX Designer to control how the fields and related lists are arranged and displayed on the record detail pages, such as the Case page layout. It can help the UX Designer to optimize the information architecture and usability of the record pages for the service agents.
Details to be shown in the records highlights panels: This allows the UX Designer to choose which fields and actions are shown in the highlights panel at the top of the record pages, such as the Case Number, Status, Priority, etc. It can help the UX Designer to emphasize the most important and relevant information and actions for the service agents.
1: Tabs within the app's navigation bar
2: Page layouts of the records
3: Details to be shown in the records highlights panels
NEW QUESTION # 81
A UX Designer is adding an icon without a visible, descriptive label to an interface using a Salesforce Lightning Design System (SLDS) Component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements?
Answer: C
Explanation:
The correct answer is C. `title`, as specified in the uploaded study guide.
The accessibility problem is that the icon has no visible descriptive label. The study guide therefore identifies the `title` attribute as the mechanism that supplies a descriptive text value for the icon within the SLDS Component Blueprint context.
Option A, `href`, identifies a referenced resource or destination and does not provide the descriptive label required by the scenario.
Option B, `class`, is used to associate styling or behavior with the element. It does not communicate the icon's meaning to users who cannot rely solely on its visual appearance.
The accessibility requirement is important because an icon's graphic form may not be perceivable or self- explanatory to every user. When a visible text label is absent, an appropriate textual description must still communicate the purpose represented by the icon.
The guide's answer therefore reinforces a broader SLDS accessibility principle: visual indicators should not depend exclusively on their appearance. Designers must account for users who interact through assistive technologies or who cannot interpret an unlabeled icon visually.
Study Guide reference/topics: SLDS Component Blueprints, accessibility, icon labels, `title` attribute, Salesforce Lightning Design System.
NEW QUESTION # 82
Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead?
Choose 3 answers
Answer: B,C,D
Explanation:
When a lead is converted in Salesforce, three new records are typically created: a contact, an account, and an opportunity. A contact is a person who is associated with an account and has a role in a sales process. An account is a company or organization that is a potential or existing customer. An opportunity is a sales deal that is in progress or has been closed. These records are linked together and use the information from the lead record. The lead record becomes read-only and is marked as converted.Reference:
Converting Leads
Lead Conversion in Salesforce
NEW QUESTION # 83
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?
Answer: B
Explanation:
The correct answer is A. Create a Progress Indicator component that displays the flow's relevant stages, as stated in the uploaded study guide.
The problem described is not with the Screen Flow's logic itself; it is with the user's inability to understand how much of the multi-step process remains. The study guide addresses this by adding a visual Progress Indicator.
A progress indicator gives users an immediate representation of their current position within the flow and the stages that remain. That directly addresses the anxiety caused by uncertainty about completion.
Option B refers to a Status Tracker, but the study guide does not identify that as the appropriate component for this use case.
Option C introduces Salesforce Path with Guidance for Success. Path is used for stage-oriented record processes, whereas the question specifically concerns a custom multi-step Screen Flow. Adding Path would therefore not directly solve the progress-visibility issue identified in the scenario.
The UX principle represented by the answer is visibility of progress. In longer interactions, users should be able to understand where they are and how much work remains. A Progress Indicator makes that process state visible without forcing users to infer it.
Study Guide reference/topics: Screen Flow, Progress Indicator, multi-step processes, process visibility, Declarative Design.
NEW QUESTION # 84
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