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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which application would you use to execute an email campaign for a target group?

A. SAP Emarsys
B. SAP Service Cloud Version 2
C. SAP Commerce Cloud
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 14
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Business Al
C. SAP Customer Data Cloud
D. SAP Datasphere

Answer: D

NEW QUESTION # 15
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Processing Leads and Opportunities
C. Web Page Creation and Generation
D. Advanced Segmentation
E. Automation Programs

Answer: A,D,E

NEW QUESTION # 16
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing expertise in purchase processes
B. Offering scalability and flexibility
C. Providing industry expertise
D. Including integration capabilities

Answer: B,C,D

NEW QUESTION # 17
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It enables organizations to deliver personalized customer engagement data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides permanent awareness of customer expectations.
E. It provides seamless connectivity to teams with the correct information at the right time.

Answer: B,D,E

NEW QUESTION # 18
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