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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Exam Format: | Simulations, Drag and drop, Multiple choice |
| Passing Score: | Variable (approx. 750-850 / 1000) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 45-55 |
| Exam Price: | $300 USD |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Cisco Certified Specialist - Collaboration Applications |
| Recommended Training: | Administering Cisco Contact Center Enterprise (CCEA) Understanding Cisco Contact Center Enterprise Foundations (CCEF) |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html |
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Cisco 500-442 Certification Exam is recognized globally as a standard for excellence in contact center administration. Achieving this certification demonstrates that a candidate has the skills and knowledge necessary to administer Cisco Contact Center Enterprise solutions effectively. Administering Cisco Contact Center Enterprise certification is also valuable for individuals who are looking to advance their careers in the IT industry.
NEW QUESTION # 30
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
Answer: A
NEW QUESTION # 31
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
Answer: A,E
NEW QUESTION # 32
Which two types of scripts can be created with the Script Editor? (Choose two.)
Answer: B,C
NEW QUESTION # 33
When is the IVR leg established in a CCE Call Flow?
Answer: A
NEW QUESTION # 34
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Answer: B,C
Explanation:
Cisco Unified Intelligence Center (CUIC) implements role-based access control (RBAC) to manage who can create, modify, and view reporting objects. Different roles have different levels of access to reports, dashboards, and definitions.
Why the Correct Answer is Right: A is correct because the Report Designer role has permissions to create and modify reports in CUIC-including accessing and managing report templates, filters, and views. This is one of the primary roles documented in the CUIC Administration Guide. D is correct because the Report Definition Designer role has permissions to work with report definitions-the underlying data queries and field mappings that power reports. This is a distinct higher-privilege role documented in CUIC role configuration.
Why Each Incorrect Answer is Wrong: B is wrong because 'Dashboard Administrator' is not a standard CUIC role designation in Cisco documentation-dashboard management is typically part of existing roles. C is wrong because 'Security Administrator' is not a CUIC-specific role for reporting objects. E is wrong because
'Security Configuration Designer' is not a standard CUIC role name in Cisco documentation.
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NEW QUESTION # 35
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