Quiz 2026 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Accurate Latest Exam Papers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 3: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 4: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 5: Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans
Topic 6: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q68-Q73):

NEW QUESTION # 68
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per sender
D. a configured job to process inbound emails

Answer: A

NEW QUESTION # 69
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available externally to customers via My Digital Customer Service (DCS).
B. Make them available internally to agents as part of the Service Request Knowledge Panel.
C. Make them available to employees and agents via My Knowledge.
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E. Make them available to external users by giving them access to the internal "My Knowledge" page.

Answer: A,C,D

NEW QUESTION # 70
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status
B. Title
C. Title, Status, Problem Description
D. Title, Category, Severity
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 71
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Filter the selection of the product related to the service request, when filtering by a particular category.
B. Categories facilitate the assignment of an agent to the service request.
C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
D. Categories determine the steps an agent must follow to close the service request.
E. The hierarchical structure of the categories helps to improve the service request classification.

Answer: B,C,E

NEW QUESTION # 72
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. also synchronizes userIDs and passwords between DCS and Engagement Cloud
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. is required for every DCS instance
D. is real time

Answer: C,D

NEW QUESTION # 73
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