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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Advanced Configuration	20%	- Configure roles and departments - Configure RONA support - Implement VXML applications
Overview	20%	- Describe CCE components and architecture - Describe access tools - Understand Contact Center basics - Explain call flow
Basic Calls and Agent settings	20%	- Configure basic agent functionality - Build basic ICM scripts - Configure basic call treatment - Deploy basic call settings
Configuration and Implementation	20%	- Implement precision routing - Utilize Finesse administration tool - Configure agent teams and supervisors
Reporting	10%	- Utilize CUIC
Advanced Features	10%	- Understand CCE features beyond default

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q45-Q50):

NEW QUESTION # 45
Which two steps are required to configure a Supervisor? (Choose two.)

A. ensure that "Is Supervisor" is checked
B. assign the Supervisor to a Precision Queue
C. assign the Supervisor to only one Team
D. make sure the Supervisor has an Active Directory Account
E. assign the Supervisor to a Skill Group and Precision Queue

Answer: A,D

Explanation:
C: make sure the Supervisor has an Active Directory Account: The Supervisor must have an Active Directory (AD) account in order to be able to log in to the Cisco Finesse web interface and manage the contact center operations.
D: ensure that "Is Supervisor" is checked: The Supervisor role must be assigned to the AD account. This can be done by navigating to the Cisco Unified Contact Center Enterprise Administration page and searching for the Supervisor's account. Once located, the "Is Supervisor" checkbox must be checked to give the account the necessary permissions to manage the contact center.

NEW QUESTION # 46
Which variable remains available to all scripts in the system until reset?

A. Call variable
B. Caller Entered digits
C. User variable
D. Peripheral variable

Answer: A

NEW QUESTION # 47
Which user role must be assigned to the ToExtVXML variable in the ICM script?

A. ICM Script Amin Role
B. Config Manager Role
C. Agent Admin Role
D. Internet ScriptEditor Role

Answer: A

NEW QUESTION # 48
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A. Cisco Virtual Voice Browser
B. Cisco Data Browser
C. Cisco Unified Communication Manager Server
D. Cisco Customer Voice PortalReporting Server
E. Cisco Administration Serverand Historical Data Server

Answer: C,D

NEW QUESTION # 49
How many clusters of Finesse will a single PG support?

A. three
B. two
C. one
D. four

Answer: C

Explanation:
A single Peripheral Gateway (PG) in a Cisco Contact Center Enterprise environment supports one cluster of Finesse. This design ensures that each PG is dedicated to a specific Finesse cluster, facilitating optimal performance and reliability in agent desktop operations.References:Cisco's technical documentation on Contact Center architecture and Finesse integration provides details on the supported configurations and the relationship between PGs and Finesse clusters.

NEW QUESTION # 50
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