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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Decision Strategies15%- Predictive analytics integration
- Design and test decision strategies
- Adaptive models
Topic 2: Contact Policy and Volume Constraints13%- Set volume limits
- Control outbound exposure
- Prevent action overexposure
Topic 3: Next-Best-Action Concepts12%- Optimize Next-Best-Action strategy
- One-to-one customer engagement
- Customer engagement blueprint
- Define starting population
- Optimize customer value in contact center
- Always-on outbound essentials
Topic 4: Engagement Policies15%- Design and manage customer journeys
- Build engagement strategies
- Define engagement policies
Topic 5: Business Agility in 1:1 Engagement15%- Change management
- Operational workflows
- Pega GenAI for content and operations
Topic 6: Channels10%- Email and third-party integration
- Real-time containers
- Multi-channel delivery
Topic 7: AI and Arbitration8%- AI-driven prioritization
- Action arbitration logic
- Business levers for ranking
Topic 8: Actions and Treatments12%- Present offers on web channels
- Define outbound actions
- Manage customer actions

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q47-Q52):

NEW QUESTION # 47
A volume constraint uses the Return any action that does not exceed
constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-
02, CUST-03, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

Answer: D

Explanation:
CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints


NEW QUESTION # 48
MyCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers. The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

Answer: B


NEW QUESTION # 49
As a decisioning architect, you are setting up the action hierarchy for MyCo. Select the correct action hierarchy level for each of the hierarchy items identified.

Answer:

Explanation:

Explanation:


NEW QUESTION # 50
You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:


NEW QUESTION # 51
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

Answer: C

Explanation:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 52
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