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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Program and Service Delivery15%- Explain the data model for programs
  • 1. Programs, program engagements, and program cohorts
  • 2. Service delivery and client management
- Configure and implement program management
  • 1. Manage program benefits
  • 2. Track client services and outcomes
Topic 2: Domain Expertise10%- Explain the nonprofit landscape and Salesforce solutions
  • 1. Understand basic nonprofit terminology
  • 2. Identify key use cases for Nonprofit Cloud
- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand relationships and affiliations
  • 2. Understand Account and Contact models (Individual vs. Household accounts)
Topic 3: Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Manage Campaigns and Campaign Members
  • 2. Manage Opportunities and Recurring Donations
  • 3. Understand Gift Entry and processing
- Configure and implement fundraising features
  • 1. Donation rollups and soft credits
  • 2. Matching gifts
Topic 4: Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Program and volunteer reports
  • 2. Fundraising reports
- Configure and implement reports and dashboards
  • 1. Custom report types
  • 2. NPSP reports and dashboards
Topic 5: Marketing and Engagement12%- Design and implement engagement strategies
  • 1. Email marketing journeys
  • 2. Audience segmentation
- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
Topic 6: Constituent Engagement8%- Explain strategies for constituent engagement
  • 1. Manage events
  • 2. Manage volunteers
- Configure and implement constituent management
  • 1. Household and organizational relationships
  • 2. Affiliations
Topic 7: Implementation Strategies and Best Practices20%- Design and implement solutions for common nonprofit business processes
  • 1. Configure program and event management
  • 2. Configure donor management
  • 3. Configure volunteer management
- Identify the appropriate solution for a given scenario
  • 1. When to use standard objects vs. NPSP objects
  • 2. When to use declarative vs. custom solutions

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q158-Q163):

NEW QUESTION # 158
Which two sections should be included in a Salesforce-recommended V2MOM? Choose 2 answers

Answer: A,C

Explanation:
A Salesforce-recommended V2MOM includes key components that guide an organization's strategic planning and execution. The two sections that should be included are:
Vision:
This section defines what you want to achieve. It sets the overall direction and purpose of the plan. For example, "Increase donor engagement and retention by 20% over the next fiscal year." Metrics:
This section includes the measures of success. Metrics help track progress and determine if the vision and goals are being met. For example, "Track the number of new donors, donor retention rate, and total donations received." Including these sections ensures that the organization has a clear direction (Vision) and a way to measure success (Metrics), which are critical for strategic planning and execution.
Reference:
"V2MOM: Vision, Values, Methods, Obstacles, and Measures" from Salesforce Blog: V2MOM Framework


NEW QUESTION # 159
A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant an evaluation.
Which tool should the consultant use to provide this assessment?

Answer: D

Explanation:
To ensure full compliance with Salesforce best practices for data security, the consultant should use Salesforce Health Check. Here's why:
* Salesforce Health Check:
* This tool provides a comprehensive security assessment of your Salesforce org by measuring its settings against the Salesforce recommended baseline.
* It evaluates critical security settings such as password policies, session settings, and other security configurations.
* Health Check provides a score and recommendations to improve the overall security posture of the org, making it a crucial tool for maintaining data security compliance.
Salesforce Health Check Documentation
Salesforce Security Best Practices Guide


NEW QUESTION # 160
An Administrator at an organization has set up Program Management in Nonprofit Cloud. The organization wants users to be able to group participants into Program Cohorts. The Administrator turns on the Program Cohort feature im Setup, but users still cannot see the Program Cohorts object.
Which permission set should the Administrator assign to the users?

Answer: C


NEW QUESTION # 161
A nonprofit organization has engaged a consultant to implement NPSP and has a large membership program it wants to manage in Salesforce. Which two things does the consultant need to set up to ensure that the membership rollups in NPSP will work properly?

Answer: A,B


NEW QUESTION # 162
A Salesforce admin would like to report on data from Marketing Cloud using Salesforce reports. The organization's Marketing Cloud instance is using Marketing Cloud Connect. Tracking is enabled.
Which type of data is available for reporting using Salesforce reports?

Answer: B

Explanation:
When using Marketing Cloud Connect and enabling tracking, the type of data available for reporting using Salesforce reports includes Email Studio Send details. Here's why:
Marketing Cloud Connect:
Marketing Cloud Connect integrates Marketing Cloud with Salesforce, enabling data synchronization and reporting.
This integration allows Salesforce to pull tracking data from various Marketing Cloud modules into Salesforce reports.
Email Studio Send Details:
Email Studio Send details include data such as email opens, clicks, bounces, and other email performance metrics.
This data is critical for understanding the engagement and effectiveness of email campaigns, and it is available for reporting within Salesforce.
Reference:
Salesforce Marketing Cloud Connect Documentation
Salesforce Email Studio Reporting Guide


NEW QUESTION # 163
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