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ServiceNow CSA Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Platform Overview and Navigation7%- Platform Overview
  • 1. Navigation and User Interface
  • 2. Platform Capabilities and Services
  • 3. ServiceNow Instance
Topic 2: Configuring Applications for Collaboration20%- Collaboration Features
  • 1. Notifications
  • 2. Dashboards and Reporting
  • 3. Visual Task Boards
  • 4. Task Management
Topic 3: Self Service and Automation20%- Self-Service Features
  • 1. Virtual Agent
  • 2. Service Catalog
  • 3. Workflow and Flow Designer
  • 4. Knowledge Management
Topic 4: Database Management and Platform Security27%- Database and Security Administration
  • 1. Data Schema
  • 2. Import Sets
  • 3. Access Controls
  • 4. CMDB and CSDM
Topic 5: Instance Configuration11%- Instance Personalization and Configuration
  • 1. Applications and Plugins
  • 2. User Administration
  • 3. Lists and Forms
Topic 6: Data Migration and Integration15%- Migration and Automation
  • 1. Basic Scripting
  • 2. Business Rules
  • 3. UI Policies
  • 4. Update Sets

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ServiceNow Certified System Administrator Sample Questions (Q352-Q357):

NEW QUESTION # 352
What do you activate when you want to add applications or functionality within your development instance?

Answer: D


NEW QUESTION # 353
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

Answer: D


NEW QUESTION # 354
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Answer:

Explanation:
ServerAserver is acomputer program running as a service, aphysical machinededicated to executing services, or asystem running a database.
Types of Servers in ServiceNow & IT Infrastructure:Application Server- Runs the ServiceNow application logic and processes user requests.Database Server- Stores and manages the ServiceNow database, where all records and configurations are maintained.
Web Server- Handles HTTP/HTTPS requests and delivers web pages to users.
InServiceNow's cloud-based architecture, theserver infrastructureis maintained by ServiceNow and hosted inhighly secure data centersworldwide.References from Certified System Administrator (CSA)
Documentation:ServiceNow Docs: Understanding ServiceNow Cloud Infrastructure
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/platform-overview/concept/servicenow-cloud-architecture.html


NEW QUESTION # 355
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Answer: E

Explanation:
Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/task/t_CreatingAF


NEW QUESTION # 356
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Answer: E

Explanation:
In ServiceNow Knowledge Management, access to who can write articles in a knowledge base is controlled using the "Can Contribute" permission.
The "Can Contribute" tab allows administrators to specify which users or groups can create, edit, and manage knowledge articles within a specific knowledge base.
For example:
If a user is granted "Can Contribute" access, they can write and edit knowledge articles.
If a user only has "Can Read" access, they can view articles but cannot create or modify them.
Why Are Other Options Incorrect?
A . Can Read ❌ - Defines who can view knowledge articles, but not who can write them.
B . Can Write ❌ - No such tab exists in ServiceNow knowledge base settings. Instead, the correct term is "Can Contribute." D . Can Author ❌ - "Can Author" is not an official permission setting in ServiceNow. The correct term is "Can Contribute." E . Cannot Author ❌ - No such option exists in ServiceNow Knowledge Base permissions.
Reference:
ServiceNow CSA Documentation - Knowledge Base Permissions
ServiceNow Product Documentation - Managing Knowledge Contributors (https://docs.servicenow.com)


NEW QUESTION # 357
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