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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years (requires recertification) |
| Passing Score: | 70% |
| Available Languages: | German, Japanese, English |
| Exam Price: | USD $150-200 |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Select |
| Related Certifications: | CIS-CSD (Service Desk) CIS-SM (Service Mapping) CIS-CSM (Customer Service Management) CIS-FSM (Field Service Management) CSA (Certified System Administrator) |
| Real Exam Qty: | 65-80 |
| Exam Duration: | 90-120 |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
>> CIS-ITSM Certification Questions <<
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ServiceNow CIS-ITSM certification exam is a globally recognized credential for IT professionals who want to demonstrate their expertise in implementing and configuring ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management certification is based on real-world scenarios and tests a candidate's ability to apply ServiceNow ITSM concepts to solve complex problems. Passing the certification exam validates a candidate's skills in designing and implementing ITIL-based IT service management processes and is a valuable credential for IT professionals who want to advance their careers in IT service management.
The Certified Implementation Specialist - IT Service Management certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%. Candidates who pass the exam receive the CIS-ITSM Certification, which is valid for two years. To maintain the certification, individuals must complete 20 continuing education units (CEUs) every two years.
NEW QUESTION # 151
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?
Answer: B
Explanation:
B is the correct answer. The decisive ServiceNow behavior in this scenario is represented by B. Root Cause Analysis. Problem Management focuses on identifying and controlling the underlying causes of incidents.
ServiceNow separates investigation, root-cause analysis, workaround communication, fix implementation, post-fix review, Known Error knowledge, Problem Tasks, and risk acceptance so that permanent remediation is governed independently from the short-term restoration objective of Incident Management. Re-Analyze is the controlled backward transition used when a previously progressed or closed Problem requires renewed investigation. It returns the Problem to Root Cause Analysis rather than creating a new record, preserving history and the relationship to prior incidents and remediation decisions. The remaining choices are not the best fit. A. Assess; C. Fix in Progress; D. Draft. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Problem Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 152
Which of the following reports are available for incidents in the baseline instance? (Choose three.)
Answer: A,C,E
NEW QUESTION # 153
In what table are Change records stored?
Answer: B
Explanation:
The implementation requirement maps directly to C. Change Request [change_request]; therefore C is correct.
Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Change
[change_task] ; B. Change Request [rfc]; D. Change [change] . Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 154
Where do you enable the Search as feature for an incident?
Answer: D
Explanation:
ServiceNow ' s baseline implementation supports B. Related Search Results table configuration, so the answer is B. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The Search as capability is configured through the related-search configuration used by contextual search. It lets an agent evaluate results from the perspective of another user so knowledge visibility respects that user ' s criteria and entitlements. The remaining choices are not the best fit. A. Incident Properties application; C. Incident form design; D. incident.
deflection system property. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 155
What will be the new state once you click on the "Start Fix" button in the problem form?
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 156
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