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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Sales Analytics and Reporting12%- Reports and Dashboards
  • 1. Sales Performance Metrics
    Data Management and Integration15%- Data Quality and Import Tools
    • 1. Data Loader and Import Wizard
      • 2. Duplicate Management
        Sales Productivity Features12%- Collaboration and Productivity Tools
        • 1. Email Integration and Activity Management
          Sales Process Automation20%- Sales Processes and Record Types
          • 1. Sales Path and Guidance
            • 2. Approval Processes
              Lead Management12%- Lead Assignment and Routing
              • 1. Lead Scoring and Conversion Rules
                Sales Cloud Data Model and Configuration15%- Standard and Custom Objects
                • 1. Lead Conversion Process
                  • 2. Account and Contact Relationships
                    Opportunity Management14%- Opportunity Lifecycle
                    • 1. Stages and Forecasting
                      • 2. Products and Price Books

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                        Salesforce Certified Sales Cloud Consultant Sample Questions (Q55-Q60):

                        NEW QUESTION # 55
                        The shipping department at the Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the 'Sampling1 stage, Universal Containers an automatic email sent to the shipping department listing the Products on the opportunity. How can this requirement be met using a workflow email?

                        Answer: B


                        NEW QUESTION # 56
                        How can a sales organization address the "lag time" challenge?

                        Answer: A


                        NEW QUESTION # 57
                        Universal Containers does not have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, there has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?

                        Answer: C


                        NEW QUESTION # 58
                        A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release. What should the Consultant recommend?

                        Answer: D


                        NEW QUESTION # 59
                        Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
                        Which solution should a consultant recommend to meet this requirement?

                        Answer: B

                        Explanation:
                        Einstein Activity Capture is a solution that automatically syncs emails and events between a user's email and Salesforce without requiring any software to be installed on the user's computer, making it compatible with CK's policy. It works with Office 365 and ensures that important customer emails are logged as records related to Contacts in Salesforce, providing an efficient and policy-compliant solution.
                        Reference:
                        Einstein Activity Capture Overview
                        Set Up Einstein Activity Capture


                        NEW QUESTION # 60
                        ......

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