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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Add the Password Reset component to your DCS application.
B. Enable the "Password Reset" option in the User Administration component.
C. Instruct users that they can only change their password by chatting with an agent.
D. Obtain the Change Password Link and add it to your DCS page.

Answer: D

NEW QUESTION # 20
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.
B. Categories facilitate the assignment of an agent to the service request.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. Categories determine the steps an agent must follow to close the service request.

Answer: A,B,D

NEW QUESTION # 21
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B. Modify the original base locales of the articles to match the target language.
C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D. Enable new locales for the languages to be used and provision designated users to translate the articles.

Answer: D

NEW QUESTION # 22
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Resolutions
B. Manage Service Request Queue
C. Manage Service Request Severities
D. Manage Service Request Categories
E. Manage Service Request Status Values
F. Manage Service Request Products

Answer: B,D,E,F

NEW QUESTION # 23
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to create all of your own components for the display of Engagement Cloud objects
B. not be able to preview your application before you publish it
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. have to contact Oracle Support for the permission to deploy your custom DCS application

Answer: A

NEW QUESTION # 24
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Passing the Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) exam requires the ability to manage time effectively. In addition to the Oracle 1Z0-1064-26 exam study materials, practice is essential to prepare for and pass the Oracle 1Z0-1064-26 Exam on the first try. It is critical to do self-assessment and learn time management skills.

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