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| Section | Objectives |
|---|---|
| Topic 1: Tools and Artifacts | - Salesforce platform capabilities
|
| Topic 2: Intangible Deliverables | - Stakeholder alignment
|
| Topic 3: Value Design | - Challenge framing and problem definition
|
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NEW QUESTION # 30
Cloud Kicks (CK) wants to launch a new application that will change the processes and operating procedures within the organization. To propose a rollout of the new application, CK ' s design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
Answer: C
Explanation:
An MVP tests core value hypotheses to validate or invalidate essential features with minimal effort. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. An MVP is designed to validate or invalidate the smallest set of essential assumptions and features needed to learn whether the product creates the intended value. It is not a miniature version of every future feature, nor does it require a large test audience simply for scale. Here, Validating or invalidating the essential features of the product is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Testing an outline of all features and possibilities of the product focuses attention elsewhere, while Assessing essential features of the product with a large group of users addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Tools and Artifacts
NEW QUESTION # 31
Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?
Answer: A
Explanation:
Card sorting is a technique that should be used to co-design the website navigation menu with end users. Card sorting is a method that involves asking users to organize items into groups or categories, and label them according to their preferences. It helps understand how users think about the information architecture and structure of a website, and design a menu that is intuitive and user-friendly. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-card-sorting-session
NEW QUESTION # 32
A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear. Which approach should validate the market for this concept?
Answer: A
Explanation:
Testing willingness-to-pay with real target users directly validates commercial market demand and viability.
In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Willingness-to-pay testing provides direct market evidence about whether the target audience values the concept enough to support a viable business model. Internal ideation or engineering estimates can inform feasibility, but neither validates external demand. Here, Recruit target users to test price points at which they would be willing to purchase the app. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Meet with developers to estimate the effort required to deliver the proposed experience. focuses attention elsewhere, while Gather an innovative team to generate ideas and craft proposals that stretch the company ' s current capabilities. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 33
Cloud Kicks has launched their new online store with special emphasis on improving user experience. Which metric should be used to measure user experience improvements achieved as an outcome of the redesign?
Answer: B
Explanation:
CSAT directly measures user satisfaction and perception of experience quality following interaction changes.
In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. CSAT directly captures customers' reported satisfaction with the redesigned experience. Commercial metrics such as transaction volume can move for many unrelated reasons, so they are weaker evidence when the stated objective is specifically improvement in experience quality. Here, Customer-satisfaction score (CSAT) is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Incremental transaction volume focuses attention elsewhere, while Net adoption score (NAS) addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 34
Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the issue?
Answer: A
Explanation:
The best recommendation to identify and remediate the issue of slow and unresponsive Lightning web components is to utilize the Lightning Usage App, which provides insights into how users interact with Lightning Experience and helps optimize performance and usability. Running the Salesforce Optimizer or creating a case with Salesforce support may not address the specific issue of Lightning web components.
NEW QUESTION # 35
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