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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Energy & Utilities Cloud Overview	- Core platform capabilities - Industry use cases and positioning
Topic 2: Customer and Service Management	- Customer lifecycle management - Service operations and case handling
Topic 3: Asset, Field, and Work Management	- Asset lifecycle and maintenance - Field service and work order management
Topic 4: Integration and Industry Solutions	- Integration with Salesforce ecosystem - Utilities industry solution patterns
Topic 5: Metering, Billing, and Consumption	- Usage and meter data concepts - Billing processes and workflows
Topic 6: Data Model and Architecture	- Utilities industry data objects - Customer and account data structure

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A. An account record with record type Service
B. An account record with record type Consumer
C. An account record with record type Billing
D. An account record with record type Service Aggregator

Answer: A

NEW QUESTION # 74
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer ' s 360- degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Assign the relevant lightning pages to the energy company ' s service agent user profile
B. Configure a custom Salesforce Service Cloud console.
C. Configure custom OmniScripts and FlexCards to cover the requirements.
D. Configure the Energy and Utilities Contact Center Console available m the process horary

Answer: C,D

Explanation:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers.
References = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation:
https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta
/omniscript_developer_guide/omniscript_about.htm , https://help.salesforce.com/articleView?
id=flexcards_considerations.htm & type=5

NEW QUESTION # 75
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A. Account
B. Contract
C. Premise
D. Asset

Answer: A

NEW QUESTION # 76
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A. Create quotes for each individual site and add products, then run multi-site batch jobs.
B. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D. Create a multi-site quote, add members to the quote, and add products for each site

Answer: C

Explanation:
For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multi-site quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios. Reference = Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites: https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

NEW QUESTION # 77
How is the Energy and Utilities Cloud solution installed on an org?

A. A specialized org that Salesforce creates with the solution installed is required
B. The functionality is unlocked based on the license types assigned to the org
C. Its installed as a managed package and unmanaged components
D. Its included as part of core and will be deployed when licenses are purchased

Answer: C

Explanation:
The Salesforce Energy and Utilities Cloud solution is typically installed in a Salesforce org as a combination of a managed package along with unmanaged components. The managed package includes the core functionalities and objects that are part of the Energy and Utilities Cloud framework, ensuring consistency and support across different orgs. The unmanaged components allow for customization and extension specific to the organization's needs, enabling them to tailor the solution to their unique business processes and requirements. Reference = The process for installing Salesforce Energy and Utilities Cloud, including the distinction between managed and unmanaged components, is detailed in the Salesforce documentation and the Energy and Utilities Cloud installation guide, available on the Salesforce website or through the Salesforce AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ

NEW QUESTION # 78
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