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NEW QUESTION # 185
Mira Bachar has spoken with a guest who wanted an aromatherapy scent to remember their holiday. Inspired by this, Mira suggested creating a unique aromatherapy oil for spa treatments and guest sales, which could also serve as a marketing tool.
Brinda Vyas supports exploring the idea, but Sukra Aroon notes that selling products is not in scope and could introduce complexities.
(Hira is holding a series of 2-hour estimation workshops for Project Increment 4.
Which 2 of the following instructions provide appropriate guidance to the workshop attendees?)
Answer: B,E
Explanation:
The correct answers are C and E .
AgilePM estimation should be:
* collaborative,
* proportionate,
* realistic,
* and open to refinement.
Why C is correct
"Allow flexibility and accept uncertainty in estimates that may be refined later." This is central to AgilePM. Estimates are expected to evolve as understanding improves. Early estimates are not fixed promises; they are informed forecasts based on current knowledge.
Why E is correct
"Use team-based estimation techniques as collective knowledge will improve accuracy." This also aligns strongly with AgilePM. Estimation benefits from the combined knowledge of the team because different people understand different aspects of the work, risks, and dependencies.
Why the other options are incorrect
* A is too detailed and heavy for the likely stage and context.
* B is wrong because Planning Poker supports relative/team-based estimation, but not "precise" early certainty.
* D is contrary to agile estimation. Estimates are not meant to be fixed and artificially precise.
So the best answers are C, E .
NEW QUESTION # 186
Answer the following question about Schein ' s concept of survival and learning anxieties.
Column 1 is a list of messages about the change given to Sales staff. For each message in Column 1, select from Column 2 the appropriate element of Schein ' s concept of survival and learning anxieties. Each selection from Column 2 can be used once, more than once or not at all.
Answer:
Explanation:
Explanation:
Using Schein ' s Concept of Survival and Learning Anxieties
Instructions:
Column 1 contains messages about the change communicated to the sales staff. For each message, select the appropriate element from Column 2.
Detailed Explanation
Schein ' s concept of survival and learning anxieties provides a framework for understanding how organizations can manage the discomfort (anxiety) associated with change while fostering readiness to adopt new behaviors.
1. " It may take longer than expected to learn... further training courses and support will be available. "
* answer: C. Creation of psychological safety
* Psychological safety is established when individuals feel supported and reassured, reducing fear of failure or being overwhelmed. Offering additional training and support creates a safe environment for learning new processes.
2. " The new roles are quite different... staff lose their place if unable to adjust. "
* answer: B. Creation of guilt or anxiety
* This message induces learning anxiety , as it implies a fear of losing one ' s role unless adjustments are made. Schein identifies this as a driver of motivation to change but cautions that it must be balanced with psychological safety to avoid resistance.
3. " Sales related to large-scale computer systems are declining... selling solutions within the mobile application environment. "
* answer: A. Disconfirmation
* Disconfirmation occurs when individuals realize that their current behaviors, practices, or assumptions are no longer effective. Highlighting declining sales forces staff to question existing approaches and prepares them for change.
4. " Each member of staff will be measured... linked to individuals. "
* answer: B. Creation of guilt or anxiety
* By associating performance metrics with individual accountability, this message creates survival anxiety or guilt, pushing staff to align with organizational expectations to avoid negative outcomes.
Summary of Schein's Concepts:
* Disconfirmation : Challenges existing assumptions and highlights the need for change.
* Creation of Guilt or Anxiety : Introduces discomfort that motivates individuals to act.
* Creation of Psychological Safety : Provides support and reassurance, ensuring individuals feel secure enough to embrace change.
NEW QUESTION # 187
The Timebox to deliver the online reservation system through the Hoy Hall website has experienced a major issue. During Timebox C a test was completed to simulate an attack on the financial element of the online reservation system, with the intention of finding security weaknesses. It was found that it was potentially possible to gain access to the system, its functionality and data. Further work is therefore needed to meet the information security elements of a customer financial transaction.
Answer the following question about the actions to be taken by each role.
Column 1 describes a list of actions related to dealing with the security issue with the hotel reservation system. Column 2 lists the key roles. For each action in Column 1, select from Column 2 the role that should carry out the action.
Each selection from Column 2 can be used once, more than once or not at all.
Column 1
* Advise how the legislation on the transfer of data will affect the requirements and the system.
* Agree the changes needed to the corporate technical architecture with the Architecture Angels IT support team.
* Ensure the information security vulnerability is communicated to the AA Head Office IT Director.
* Evaluate the impact of proposed security controls on the business and decide on the most suitable solution.
* Reprioritise the requirements on the Prioritised Requirements List associated with the security issue.
Column 2
* Project Manager
* Business Sponsor
* Business Visionary
* Technical Coordinator
* Business Analyst
* Team Leader
* Business Ambassador
* Solution Developer
Answer:
Explanation:
Explanation:
* Advise how the legislation on the transfer of data will affect the requirements and the system.
* E. Business Analyst
* Agree the changes needed to the corporate technical architecture with the Architecture Angels IT support team.
* D. Technical Coordinator
* Ensure the information security vulnerability is communicated to the AA Head Office IT Director.
* A. Project Manager
* Evaluate the impact of proposed security controls on the business and decide on the most suitable solution.
* B. Business Sponsor
* Reprioritise the requirements on the Prioritised Requirements List associated with the security issue.
* C. Business Visionary
Rationale:
* A Business Analyst typically has the expertise to understand and communicate how data transfer legislation impacts system requirements.
* The Technical Coordinator is usually responsible for technical decisions, including those that impact the technical architecture, and would work closely with the IT support team to agree on changes.
* The Project Manager should ensure that key information, such as security vulnerabilities, is communicated to senior management, in this case, the IT Director.
* The Business Sponsor, who is ultimately responsible for the project from a business perspective, would evaluate the impact of security measures on the business.
* The Business Visionary is often tasked with understanding the strategic view of the project requirements and would be suited to reprioritize requirements, especially those with significant implications like security issues.
NEW QUESTION # 188
The Change Manager has mapped stakeholders onto a Power-Interest
Matrix, with the aim of identifying suitable actions for managing these stakeholders.
The mapping below shows the current assessment made by the Change Manager.
The 'Interest in your change' axis indicates a combination of the
stakeholders' levels of active engagement and their buy-in for the Change Programme.
Using the Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about Stakeholder mapping and strategy.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Answer:
Explanation:
Explanation:
Comprehensive and Detailed Step by Step Explanation:
1. Assertion: The Change Manager should aim to engage and move the Customer Services Director to the Active Players quadrant.
Reason: Acknowledging a stakeholder's influence is an important step in developing greater understanding of how to manage them.
* Analysis:The Customer Services Director currently holds significant influence but is not fully engaged with the change. Moving them to the "Active Players" quadrant aligns with stakeholder management principles because Active Players have both high influence and high interest. The reason provided supports this by emphasizing understanding and managing stakeholders' influence.
* Conclusion:Both the assertion and reason are correct, but the reason does not directly explain why moving the stakeholder to "Active Players" is the action.Answer: B (True, True BUT the reason does not explain the assertion).
2. Assertion: The Change Manager should plan to increase the Operations Director's level of interest in the change.
Reason: Influential Observers need to become Key Players if they need to be engaged actively in the change.
* Analysis:The Operations Director is an influential observer with high influence but low interest.
Increasing their interest ensures their alignment with the program goals, making them Key Players. The reason provided directly explains why this move is necessary.
* Conclusion:Both the assertion and reason are correct, and the reason directly explains the assertion.
answer: A (True, True AND the reason explains the assertion).
3. Assertion: It is appropriate to manage the involvement of Selco staff by regularly sending them progress updates.
Reason: Spectators only require regular information updates to maintain their interest in the change.
* Analysis:Selco staff are categorized as "Spectators," indicating they have low influence and interest.
Regular updates are sufficient to keep them informed without unnecessary engagement. The reason aligns with stakeholder management strategies for Spectators.
* Conclusion:Both the assertion and reason are correct, and the reason directly supports the assertion.
answer: A (True, True AND the reason explains the assertion).
4. Assertion: The Human Resources Manager needs to be managed and moved to the Key Players quadrant.
Reason: People with specialist skillsets should be categorized with a high level of influence and power in any change.
* Analysis:The Human Resources Manager currently resides in the "Active Players" quadrant. While they contribute specialist skills, this does not necessarily justify elevating them to "Key Players," who must also possess significant influence. The reason, while true, does not align with the change scenario.
* Conclusion:The assertion is false, but the reason is true.Answer: D (False, True).
NEW QUESTION # 189
The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream.
Which approach is MOST likely to be relevant when deciding on the size of the change network for the Operational delivery processes workstream?
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
The size and scope of a change agent network must be tailored to the needs of the specific workstream it is supporting. In the case of the Operational delivery processes workstream, the focus is on integrating systems and processes across both the UniCo and Selco locations.
1. Why C (Agents Covering Both Applications and IT Support) is Correct
* Broad Coverage: Selecting change agents from both the Applications and IT Support areas ensures that the network addresses the full range of changes required, including technical systems, applications, and IT processes.
* Dual Location Focus: The operational delivery workstream spans both the UniCo and Selco locations.
Having representation from both locations ensures that changes are implemented effectively and address the unique challenges of each site.
* Balance of Expertise: IT Support staff are critical for process-related changes, while Applications staff bring expertise in mobile application development, which aligns with UniCo's strategic goals.
2. Analysis of Incorrect Options
* Option A (Assign Two Agents):
* Assigning only two change agents is overly restrictive and would not provide sufficient coverage for a large-scale integration of operational processes across multiple departments and locations.
* Eliminate.
* Option B (Recruit Mainly IT Support Staff):
* While IT Support staff are experiencing significant changes, focusing solely on this group excludes other important areas, such as Applications, which are critical to UniCo's strategy of integrating mobile applications.
* Eliminate.
* Option D (Involve Only Selco Staff):
* Although Selco staff bring valuable expertise in mobile applications, relying exclusively on them could alienate UniCo staff and hinder buy-in for the change. A balanced network incorporating both UniCo and Selco staff is more effective.
* Eliminate.
3. Practical Implications
* Selecting change agents from both Applications and IT Support ensures that the network is comprehensive and aligned with the goals of the operational delivery processes workstream.
* This approach also promotes collaboration between UniCo and Selco staff, which is essential for successful integration and cultural alignment.
NEW QUESTION # 190
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