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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Managing Clean Core	<=10%	- Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions
Topic 2: SAP Integration Suite	11-20%	- API Management - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities
Topic 3: SAP Commerce Cloud	11-20%	- Order management - Storefront and catalog management - Commerce solution architecture
Topic 4: SAP Sales Cloud and SAP Service Cloud	11-20%	- Integration with back-end systems - Service ticket workflows - Sales process configuration
Topic 5: Extensibility in SAP CX Solutions	11-20%	- Side-by-side extensibility using SAP BTP - In-app extensibility - Low-code/No-code development (SAP Build)
Topic 6: The Intelligent Enterprise	<=10%	- Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy
Topic 7: SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Marketing automation strategies - Customer segmentation - Campaign management
Topic 8: SAP Customer Data Solutions	11-20%	- Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent)

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.

A. Tactics
B. Channel Updates
C. Automation Center
D. Interactions
E. Contact

Answer: A,C,D

NEW QUESTION # 25
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
B. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
C. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
D. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
E. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.

Answer: A,B,E

NEW QUESTION # 26
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.

A. Opportunities
B. Leads
C. Sales Quotes
D. Sales Orders
E. Contracts

Answer: A,B,C

NEW QUESTION # 27
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.

A. Efficient procurement of components to build subassemblies
B. Accelerate time to market
C. Increase revenue from new products
D. Ability to manage and track inbound deliveries
E. Reduce compliance costs and recalls

Answer: A,B,D

NEW QUESTION # 28
On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?

A. SAP BTP, ABAP environment
B. SAP BTP, Cloud Foundry runtime
C. SAP BTP, Kyma runtime
D. SAP BTP, Neo environment

Answer: C

NEW QUESTION # 29
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