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많은 시간과 정신력을 투자하고 모험으로Salesforce인증Service-Cloud-Consultant시험에 도전하시겠습니까? 아니면 우리Pass4Test 의 도움으로 시간을 절약하시겠습니까? 요즘 같은 시간인 즉 모든 것인 시대에 여러분은 당연히 Pass4Test의 제품이 딱 이라고 생각합니다. 그리고 우리 또한 그 많은 덤프판매사이트 중에서도 단연 일등이고 생각합니다. 우리 Pass4Test선택함으로 여러분은 성공을 선택한 것입니다.
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Exam Duration: | 105 minutes |
| Related Certifications: | Field Service Consultant Salesforce Certified Administrator Salesforce Certified Platform App Builder Sales Cloud Consultant |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Exam Format: | Multiple select, Proctored online, Multiple choice, Test center (onsite) |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Available Languages: | Japanese, English, German, Brazilian Portuguese, Spanish, French |
| Recommended Training: | Service Cloud Consultant Trailmix Salesforce Service Cloud Training Modules |
| Exam Registration: | Kryterion Webassessor Exam Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
>> Service-Cloud-Consultant인기자격증 덤프공부자료 <<
여러분은 먼저 우리 Pass4Test사이트에서 제공되는Salesforce인증Service-Cloud-Consultant시험덤프의 일부분인 데모를 다운받으셔서 체험해보세요. Pass4Test는 여러분이 한번에Salesforce인증Service-Cloud-Consultant시험을 패스하도록 하겠습니다. 만약Salesforce인증Service-Cloud-Consultant시험에서 떨어지셨다고 하면 우리는 덤프비용전액 환불입니다.
Salesforce Service-Cloud-Consultant 시험 통과를 위해서는 Service Cloud의 최상의 실천 방법을 깊이 이해하고 그 지식을 실제 시나리오에 적용할 수 있는 능력이 필요합니다. 후보자는 또한 아이디어와 권장 사항을 고객 및 이해 관계자에게 효과적으로 전달하고 프로젝트 팀의 다른 구성원과 협력할 수 있어야 합니다.
질문 # 49
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via Enhanced Channels such as SMS, Facebook Messenger, and WhatsApp. CK has created a Service Agent to meet this requirement.
What should the Service Cloud Consultant recommend as a next step to connect this AI agent to the Enhanced Channels?
정답：C
설명：
To make the Agentforce Service Agent available for customer-facing conversations over Enhanced Messaging Channels (SMS, WhatsApp, Facebook Messenger, etc.), the next step is to create a new messaging channel and assign the AI agent to it. This allows the agent to engage directly with customers through these digital platforms while maintaining context and automation.
Option A (embedded service deployment) is used for web chat or web messaging, not Enhanced Messaging.
Option B (auto-launched flow) could define logic but cannot connect the AI to the channel.
Referenced Salesforce Materials:
* Salesforce Spring '24 Release Notes - Agentforce Service Agent: Channel Connection Enhancements.
* Service Cloud Consultant Exam Guide - Interaction Channels Domain.
* Salesforce Help: "Connect Agentforce Service Agent to Messaging Channels (WhatsApp, SMS, Facebook)."
질문 # 50
Universal Containers is considering additional channels for its customers to communicate directly with customer support reps. Currently, customers are able to open support tickets through social media, web chat, phone, and SMS.
In addition to Digital Engagement, what should a consultant recommend to meet the requirement?
정답：A
설명：
Email-to-Case is a standard Salesforce Service Cloud feature that automatically converts customer emails into Case records. Since Universal Containers already uses social media, chat, phone, and SMS through Digital Engagement, adding Email-to-Case would complete a traditional multichannel service strategy by enabling customers to contact support through email.
Option A (AppExchange) is a marketplace for solutions but not a direct communication channel.
Option C (Salesforce Inbox) is designed for sales productivity and email integration for sales reps, not for customer support case creation.
Referenced Salesforce Materials:
* Service Cloud Consultant Exam Guide - Interaction Channels Domain.
* Salesforce Help: "Set Up Email-to-Case to Create Cases from Customer Emails."
* Salesforce Trailhead: "Route Customer Emails to Cases."
질문 # 51
Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers
정답：B,C
질문 # 52
Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l had progressed in troubleshooting?
정답：A
질문 # 53
Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below.
* 2.000 agents are implemented globally 24/7 operations
* Open case data will be migrated from a legacy system
* New cases will be created in one system only
Which deployment method should be recomended?
정답：C
질문 # 54
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