Free PDF Quiz Plat-UX-102 - Accurate Salesforce Certified Platform Strategy Designer Answers Real Questions

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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Leveraging Adjacent Roles/Skills19%- Knowledge and Skill Infusions
  • 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
Discovery32%- Value of Strategy Design
  • 1. Explain the value of strategy design within the Salesforce ecosystem
  • 2. Given a scenario, identify the relevant discovery research activities
  • 3. Determine the appropriate design methods and tools to use based on the scenario
- Ethics and Values
  • 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
- Research Methods
  • 1. Synthesize research findings to inform strategy
  • 2. Identify appropriate research methods for the scenario
Design30%- Vision and Roadmap
  • 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Collaboration
  • 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
- Business and Technical Capabilities
  • 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution

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Salesforce Certified Platform Strategy Designer Sample Questions (Q90-Q95):

NEW QUESTION # 90
Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

Answer: A

Explanation:
The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.


NEW QUESTION # 91
A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influence on the project. The designer wants to understand each stakeholder ' s potential negative and positive impacts on the project. Which tactic should be used?

Answer: C

Explanation:
Stakeholder Analysis identifies individual stakeholder motivations, influence levels, and potential alignment risks. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Stakeholder analysis identifies who has interest, influence, decision authority, positive or negative impact, and potential resistance. That information helps the designer tailor engagement, identify champions and detractors, and reduce organizational risk before it blocks the project. Here, Stakeholder Analysis is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Stakeholder KPIs focuses attention elsewhere, while Stakeholder Focus Group addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment


NEW QUESTION # 92
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

Answer: A

Explanation:
The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.


NEW QUESTION # 93
A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

Answer: C

Explanation:
The best thing to include in the executive summary when presenting a new service vision to an executive audience is a plan description including who needs to act and what they need to do, as this provides a clear and concise overview of the vision and its implementation. A detailed report of the data that informed the new vision or the different options explored in the process of designing this vision may not be relevant or interesting for an executive audience.


NEW QUESTION # 94
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

Answer: C

Explanation:
The best metric to measure user experience improvements achieved as an outcome of the redesign is Customer Satisfaction Score (CSAT), which is a simple and direct way of gauging how satisfied customers are with the product or service. Increased transaction volume or Net Adoption Score (NAS) may not reflect the user experience aspects of the redesign.


NEW QUESTION # 95
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