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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5)
Exam Number:ITIL-5-Foundation
Certificate Validity Period:3 years
Exam Duration:60 minutes
Exam Format:Multiple-choice
Available Languages:Portuguese, Spanish, English, Chinese (Traditional), Italian, Polish, Chinese (Simplified), French, Japanese, German
Passing Score:65%
Exam Price:USD 383
Real Exam Qty:40
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL 4 Foundation
ITIL 4 Extension Modules
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online (proctored) or at a Pearson VUE test center
Pre Condition:No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 2
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 3
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 4
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 6
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.

ITIL Foundation (Version 5) Sample Questions (Q68-Q73):

NEW QUESTION # 68
How do ' utility ' and ' warranty ' together support value co-creation?

Answer: C

Explanation:
Utility and warranty together support value co-creation because utility makes the service fit for purpose and warranty makes it fit for use, so option D is correct. Utility answers the question, "What does the service do?" It refers to the functionality that helps consumers meet a need or remove a constraint. Warranty answers,
"How well does the service perform?" It covers assurance such as availability, capacity, continuity, and security. A service may offer useful functionality, but if it is unreliable or unavailable, it will still fail to create value. Likewise, a stable service with no useful functionality does not help consumers achieve outcomes. ITIL uses both ideas together to explain service quality and service levels. Combined, they help ensure that services are both useful and dependable in real-world use.


NEW QUESTION # 69
What influences whether a service is perceived as valuable by a consumer?

Answer: B

Explanation:
A service is perceived as valuable when its positive effects outweigh its negative effects for the consumer.
That is why option C is correct. In ITIL, value is not defined only by what the provider delivers. It depends on the consumer's perception of benefits, usefulness, and importance. Consumers evaluate whether the service helps them achieve desired outcomes while optimizing associated costs and risks. Even a technically strong service may be seen as low value if it is hard to use, unreliable, expensive, or creates unwanted effort.
Conversely, a service with well-balanced utility, warranty, sustainability, and experience may be seen as highly valuable. Provider investment or internal efficiency alone does not determine value. ITIL places emphasis on outcomes and stakeholder perception, which is why consumer judgment about net positive effect is central.


NEW QUESTION # 70
Which of the following terms BEST describes a change?

Answer: D

Explanation:
ITIL Version 5 defines a change as "the addition, modification, or removal of anything that could have a direct or indirect effect on products and services." Option B is therefore the correct answer because it matches the official definition. The wording in the question is a slightly simplified version, but the meaning remains the same. Option A is the definition of an incident, which ITIL describes as an unplanned interruption to a service or a reduction in service quality. Option D refers to a problem, which is a cause or potential cause of one or more incidents. Option C resembles the idea of a configuration item or service component, not a change. ITIL also notes that changes are inevitable and can be a common cause of incidents when they are unauthorized or poorly managed, which reinforces why the formal definition matters. Since the exam is testing exact terminology from the ITIL glossary and lifecycle guidance, B is the only option that correctly defines a change according to the ITIL 5 Foundation document.


NEW QUESTION # 71
A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?

Answer: D

Explanation:
This is best understood by looking at how ITIL defines a service offering. The glossary says that a service offering is "a formal description of one or more services designed to address the needs of a target consumer group" and may include goods, access to resources, and service actions. In the question, the telecom provider is packaging multiple services together for enterprise customers: internet, VoIP, security, and support. That is precisely the kind of bundled, target-consumer-oriented description that ITIL calls a service offering. Option A is too narrow because transfer of goods is only one possible form of interaction. Option B is also too narrow because technical support may include service actions, but the question is about the whole package.
Option C covers only access to resources, which might apply to internet or network access, but again does not describe the full combined package. ITIL distinguishes between products, services, and service offerings for exactly this reason. Since the example is a bundled formal service package aimed at a target group, D is the correct verified answer.


NEW QUESTION # 72
Which activity focuses on securing and allocating necessary resources efficiently?

Answer: A

Explanation:
ITIL Version 5 states that the purpose of the "acquire" activity is "to secure and allocate necessary resources efficiently, ensuring the sustainability and scalability of products and services." This wording directly supports option A and makes it the correct answer. The same section explains that acquire covers identifying, selecting, onboarding, and managing suppliers when resources or services are sourced externally, and it can also include reallocating internal technology resources to where they are needed most. This confirms that acquire is the lifecycle activity focused on resource availability, sourcing choices, procurement, and communication of resource or service availability. By contrast, build is about developing, integrating, and testing digital products; discover is about keeping product capabilities and service offerings aligned with consumer needs and strategy; and deliver is about providing services to users and maintaining service quality.
Since the question asks specifically about securing and allocating resources efficiently, the exact lifecycle activity named in ITIL 5 is acquire. That match is direct and explicit in the Foundation text, so A is the fully verified answer.


NEW QUESTION # 73
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