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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Organizational Structure and Service Value System- Service value chain integration
  • 1. Design and transition considerations
    • 2. Plan, improve, engage activities
      - ITIL Service Value System (SVS)
      • 1. Governance and value co-creation concepts
        • 2. Guiding principles application
          Service Performance and Measurement- Metrics and KPIs
          • 1. Service level metrics
            • 2. Performance indicators alignment
              - Continual improvement
              • 1. Feedback loops and reporting
                • 2. Improvement models and practices
                  ITSM Practices in Create, Deliver and Support- Service Level Management
                  • 1. SLAs and service expectations
                    - Service Desk
                    • 1. User support and communication channels
                      - Incident Management
                      • 1. Incident lifecycle and resolution
                        - Problem Management
                        • 1. Root cause analysis and prevention
                          - Change Enablement
                          • 1. Change control and risk assessment
                            Value Streams and Service Delivery- Value stream mapping
                            • 1. Design-to-transition value streams
                              • 2. Incident-to-resolution value streams
                                - Workflow optimization
                                • 1. Eliminating waste in processes
                                  • 2. Lean principles in service delivery
                                    Team Collaboration and Shift-Left Approach- Collaborative practices
                                    • 1. Cross-functional teamwork
                                      • 2. Agile and DevOps integration
                                        - Shift-left principles
                                        • 1. Knowledge management empowerment
                                          • 2. Early resolution of incidents

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                                            ITIL-4-CDS Übungstest: ITIL 4 Specialist: Create, Deliver and Support & ITIL-4-CDS Braindumps Prüfung

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS Prüfungsfragen mit Lösungen (Q23-Q28):

                                            23. Frage
                                            An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

                                            Antwort: C


                                            24. Frage
                                            Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)

                                            Antwort: C,D

                                            Begründung:
                                            "collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the bigger picture, reducing misinterpretation and building trust.
                                            "think and work holistically" ensures teams recognize interdependencies across technology, processes, and people. By adopting a holistic mindset, team members appreciate how cultural nuances influence each stage of the service value stream, leading to more empathetic communication and aligned decision-making.


                                            25. Frage
                                            A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

                                            Antwort: D


                                            26. Frage
                                            An enterprise delivers a new multi-region, container-based service every two weeks.
                                            Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?

                                            Antwort: A

                                            Begründung:
                                            The Deployment Management practice specializes in planning, scheduling and controlling the movement of release packages into live environments. It defines standardized pipelines for containers, database migrations, feature-flag switches and rollback mechanisms. By enforcing environment-specific deployment plans, automated checks and audit trails, Deployment Management ensures every change is traceable and recoverable across all regions and cloud platforms.


                                            27. Frage
                                            An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
                                            During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

                                            Antwort: A

                                            Begründung:
                                            The Service Design practice owns the preparation of the service design package, which includes architectural blueprints, data flows, compliance requirements, organizational structures, and measurement models. It synthesizes stakeholder and customer requirements into a coherent design that addresses the four dimensions: organizations and people, information and technology, partners and suppliers, and value streams and processes. By doing so, it ensures that the new analytics service is fit for purpose, fit for use, and can be reliably transitioned into production.


                                            28. Frage
                                            ......

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