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| Section | Weight | Objectives |
|---|---|---|
| Operating Systems | 31% | - Other operating systems
|
| Operational Procedures | 22% | - Safety and environmental procedures
|
| Security | 25% | - Security practices
|
| Software Troubleshooting | 22% | - Device and application troubleshooting
|
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NEW QUESTION # 212
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. Which of the following should the technician do first?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The first step in the IT change management process is to identify and propose the change. In this case, the technician notices a need (end-of-life network switches), so the appropriate action is toformally propose a change. This proposal would be documented and submitted for approval before any planning or implementation occurs.
According to the CompTIA A+ 220-1102 objectives under Operational Procedures (Domain 4.0), the change management process follows these typical steps:
* Submit a change request (Propose the change)
* Review and approval (Approve the change)
* Planning and scheduling (Schedule the change)
* Implementation
* Documentation and review
Therefore, proposing the change is the correct first step in accordance with standard ITIL-based change management practices.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information management.
Study Guide Section: Change Management Process
NEW QUESTION # 213
Which of the following filesystems allows a macOS to write data?
Answer: C
Explanation:
exFAT is supported by macOS for both reading and writing, making it a common cross-platform filesystem for external drives shared between macOS and Windows.
NEW QUESTION # 214
A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager.
Which of the following would the technician most likely do to fix this issue?
Answer: C
Explanation:
The technician should change the headset to the default device in the sound settings to ensure audio is routed to the Bluetooth headset instead of the computer's speakers.
NEW QUESTION # 215
Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Authenticator apps (e.g., Microsoft Authenticator, Google Authenticator, Duo) often support push notifications. When the user logs in, the app sends a push to their mobile device, prompting the user to approve or deny the authentication request - a common and user-friendly form of multi-factor authentication (MFA).
A: Phone call verification is a separate method involving voice-based confirmation.
C: Hardware tokens generate one-time codes but do not send push notifications.
D: SMS sends a text message with a code - again, no push mechanism.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast multi-factor authentication methods.
Study Guide Section: Authentication apps and push notification verification
NEW QUESTION # 216
An administrator requires information about a server to identify the product owner and whether it has any business-critical services. Which of the following can the administrator refer to in order to find this information?
Answer: A
Explanation:
The question asks where to find ownership and business criticality details for a server. That type of "who owns it, what does it support, and how important is it" data is maintained in a Configuration Management Database (CMDB) as part of configuration/asset management. Quentin Docter discusses asset management as lifecycle tracking and emphasizes accountability, including assigning responsibility and tracking who is associated with assets.
The All-in-One guide similarly describes asset management databases as tracking details such as "who has the asset," "what type of asset," and "where this asset is located," which supports the idea that ownership and operational relevance are stored in such systems.
An SLA defines service expectations, an SOP defines procedures, and an EULA covers licensing-none are intended to be the authoritative inventory/ownership record for a specific server. Therefore, CMDB is the correct answer.
NEW QUESTION # 217
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