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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures21%- Safety and compliance
  • 1. Workplace safety procedures
    • 2. Environmental controls
      • 3. Privacy and regulatory compliance
        - Communication and professionalism
        • 1. Incident reporting
          • 2. SLA management
            • 3. Customer service techniques
              - IT service management
              • 1. Documentation and change management
                • 2. Disaster recovery planning
                  • 3. Backup and recovery processes
                    Topic 2: Security28%- Threats and mitigation
                    • 1. Malware types and removal
                      • 2. Data protection and disposal
                        • 3. Social engineering prevention
                          - Security fundamentals
                          • 1. Permissions and access control
                            • 2. Zero Trust concepts
                              • 3. Authentication and authorization
                                - Network and application security
                                • 1. Wireless security protocols
                                  • 2. Firewalls and security appliances
                                    • 3. Encryption technologies
                                      Topic 3: Software Troubleshooting23%- Application and security troubleshooting
                                      • 1. Installation and compatibility problems
                                        • 2. Security-related issues and fixes
                                          • 3. Application crashes and errors
                                            - Operating system issues
                                            • 1. System crashes and performance issues
                                              • 2. Update and driver failures
                                                • 3. Boot errors and startup problems
                                                  - Mobile device troubleshooting
                                                  • 1. App and OS update failures
                                                    • 2. Connectivity and synchronization issues
                                                      • 3. Performance and battery problems
                                                        Topic 4: Operating Systems28%- Mobile operating systems
                                                        • 1. Mobile device management
                                                          • 2. Android and iOS configuration
                                                            • 3. App installation and security settings
                                                              - macOS, Linux, and Chrome OS basics
                                                              • 1. System configuration and maintenance
                                                                • 2. Command-line operations
                                                                  • 3. Installation and navigation
                                                                    - Windows installation, configuration, and management
                                                                    • 1. Windows 10/11 features and settings
                                                                      • 2. Command-line tools and scripting
                                                                        • 3. File systems, partitions, and storage management
                                                                          • 4. Device drivers and system updates

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q93-Q98):

                                                                            NEW QUESTION # 93
                                                                            A user is renaming a .txt file to a .xml file. After renaming the file, Windows Explorer shows the filename as Document....xml. However, the document properties show the type of file as Text Document (.txt). Which of the following controls enables the user to correctly change the file type?

                                                                            Answer: B

                                                                            Explanation:
                                                                            This issue happens when Windows is hiding known file extensions. If extensions are hidden, the user may only be changing the visible name (for example, changing "Document" to "Document.xml"), while the real filename remains something like Document.xml.txt. Windows Explorer then displays "Document.xml," but file properties still show the true type as Text Document (.txt) because the actual extension at the end is still .
                                                                            txt, and Windows determines file type by that extension. The fix is to show file extensions by turning off the
                                                                            "hide extensions" behavior-i.e., uncheck "Hide extensions for known file types" in File Explorer Options
                                                                            /View settings. Quentin Docter specifically calls out that "Hide Extensions For Known File Types" is commonly changed because seeing extensions is "really handy," and shows steps to deselect "Hide File Extensions For Known File Types." The All-in-One guide and Mike Meyers' Lab Manual both reinforce that you toggle extensions by deselecting "Hide extensions for known file types." References: Quentin Docter - CompTIA A+ Complete Study Guide (File Explorer Options/View: hide extensions setting); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (Folder Options
                                                                            /View: toggle file extensions); Mark Soper - Mike Meyers' A+ Lab Manual (show/hide extensions and how to change the setting).


                                                                            NEW QUESTION # 94
                                                                            A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information:

                                                                            Which of the following should the technician do to fix the issue?

                                                                            Answer: A

                                                                            Explanation:
                                                                            Domain join failures with successful IP connectivity almost always point to name-resolution issues. The workstation is using public DNS servers (8.8.8.8 and 1.1.1.1), which have no records for the internal AD domain or its controllers. Pointing DNS at the internal DNS server (192.168.1.10) ensures the domain name and SRV records can be resolved, allowing the join to succeed.


                                                                            NEW QUESTION # 95
                                                                            A user needs to install and uninstall software on their Windows laptop but does not need to manage user accounts. The company follows least-privilege principles. Which of the following account types meets these requirements?

                                                                            Answer: D

                                                                            Explanation:
                                                                            A Power User account allows installing and uninstalling software but does not grant full administrative control, aligning with the principle of least privilege.


                                                                            NEW QUESTION # 96
                                                                            After completing malware removal steps, what is the next step the technician should take?

                                                                            Answer: D

                                                                            Explanation:
                                                                            End-user education is crucial after malware removal to prevent recurrence. Teaching safe browsing habits and security awareness completes the remediation cycle.
                                                                            Mark Soper - Mike Meyers ' Lab Manualstates:
                                                                            "Educating the user after malware remediation is part of the CompTIA malware response methodology. This includes training on phishing and safe practices."


                                                                            NEW QUESTION # 97
                                                                            A technician is installing a new wired network connection for a workstation in a temporary office space. Because there is no drop-ceiling or cable conduit available, the technician runs a long Cat 6 patch cable across the floor and hides it underneath a rug that sits in a high-traffic hallway. Which of the following is the GREATEST technical concern regarding this installation?

                                                                            Answer: D

                                                                            Explanation:
                                                                            A cable run under a carpet is vulnerable to compression, bending, and repeated physical stress from foot traffic, which can damage the cable jacket, distort the twists, loosen terminations, or partially break conductors-often showing up as intermittent connectivity . Quentin Docter notes that on a wired network,
                                                                            "other wired issues can include bad or poorly connected cables," and you should check cabling and connections as a cause of intermittent problems. Putting a cable where people walk on it increases the chance it becomes "bad" over time or develops poor connections, producing the intermittent symptoms described in the answer option.
                                                                            From a safety/professional practice perspective, Mike Meyers emphasizes that unmanaged cables are
                                                                            "dangerous tripping hazards" and that in business environments cables should be "carefully tucked away... or placed under cable runners," using "proper cable management." While that supports hazard reduction, the best reason in this question's choices focuses on network reliability: repeated walking over the cable can cause intermittent issues. So the correct answer is D.


                                                                            NEW QUESTION # 98
                                                                            ......

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