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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Policies and Settings	22%	- Identity and access management - Analytics and dashboard usage - Security and compliance configurations - Slack Connect and app approval settings
Topic 2: Learning and Enablement	18%	- Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Create learning materials and resources
Topic 3: Channel Strategy	10%	- Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices
Topic 4: Delivery and Migration	17%	- Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities
Topic 5: Governance Structure	8%	- Establish governance policies - Manage workflows and processes - Define admin and owner roles
Topic 6: Discovery	10%	- Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements

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Salesforce Certified Slack Consultant Sample Questions (Q91-Q96):

NEW QUESTION # 91
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A. Who are your Slack superusers?
B. Who is responsible for Slack policies & settings decisions?
C. Who leads your IT department?
D. Who is responsible for communication and learning decisions?

Answer: B

Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.

NEW QUESTION # 92
What is the Slack best practice for managing client engagement and collaboration in projects?

A. Create a Slack Connect channel that connects all team members for project collaboration.
B. Add clients to your Slack instance as guests to work together in one channel.
C. Encourage use of email because the client may be new to Slack.
D. Only add project team members to the Slack Connect channel when they request to be added.

Answer: A

Explanation:
The correct answer is B. Slack Connect is the proper best-practice model for project collaboration with a client because it lets both organizations work together in a shared channel while each organization retains control of its own members, identity, data governance, and administration. This is cleaner than adding client users as guests to the consultant's Slack environment and more effective than defaulting to email. Option A is weak because using email preserves fragmented communication and prevents the shared visibility Slack is meant to provide. Option C is too reactive; project teams should be intentionally added based on engagement roles and collaboration needs, not only after someone requests access. Option D uses guest access, which is not the preferred model for intercompany collaboration when Slack Connect is available. A Slack Connect project channel supports centralized decisions, shared documents, status updates, threaded discussions, bookmarks, and transparent engagement history. For client delivery, the collaboration space should be designed deliberately, with the right members included from the beginning.

NEW QUESTION # 93
In the final meeting before signing off on the Slack grid design, the client expresses last-minute concerns about the scalability of the design. How should you address these concerns?

A. Dismiss the concerns as unfounded and proceed with the sign-off
B. Suggest that scalability is not a critical factor in the grid design
C. Address the concerns by demonstrating how the proposed design allows for scalability and making adjustments if necessary
D. Offer to redesign the entire grid from scratch to accommodate potential future changes

Answer: C

Explanation:
Addressing the client's concerns about scalability involves demonstrating how the current grid design is scalable and can adapt to future growth or changes. If necessary, adjustments can be made to the design to further reassure the client. This approach shows responsiveness to the client's needs and ensures they feel confident in the grid design's ability to evolve with their organization.

NEW QUESTION # 94
A multinational corporation with a diverse workforce is integrating Slack across its various departments. What is the most effective approach to designing a learning curriculum for the users of different departments?

A. Department-specific curriculums that focus on the unique ways each department can utilize Slack, combined with general Slack usage training
B. Encouraging employees to independently learn through online resources, without providing a structured learning plan
C. A standardized, one-size-fits-all training program covering only the basic features of Slack
D. An advanced-level curriculum focusing only on complex integrations and automation, assuming basic knowledge

Answer: A

Explanation:
Tailoring the curriculum to the specific needs of each department, while also covering general Slack usage, ensures that all users understand the core functionalities and can also apply Slack effectively in their specific work context. This approach addresses diverse needs and maximizes the utility of Slack across the organization.

NEW QUESTION # 95
A company wants to ensure that the Slack apps used by its employees enhance productivity without compromising security. Which approach should they take for app approval in Slack?

A. Establish a review process where admins approve apps before they can be installed
B. Allow all employees to install any Slack apps they choose
C. Implement an automatic approval process for all popular Slack apps
D. Prohibit the installation of all third-party apps

Answer: A

Explanation:
Implementing a review process for app approval ensures that each app is evaluated for both productivity and security before being allowed for use, balancing functionality with security.

NEW QUESTION # 96
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