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WGU Managing-Human-Capital Exam Syllabus Topics:

SectionObjectives
Topic 1: Strategic Human Resource Management- HRM and Organizational Strategy
  • 1. Business Strategy Alignment
  • 2. Competitive Advantage
  • 3. Human Resource Management Functions
  • 4. Organizational Performance
Topic 2: Training and Employee Development- Employee Growth
  • 1. Training Programs
  • 2. Career Development
  • 3. Coaching and Mentoring
  • 4. Performance Improvement
Topic 3: Employee Relations and Workplace Safety- Workplace Management
  • 1. Risk Management
  • 2. Health and Safety Programs
  • 3. Employee Engagement
  • 4. Conflict Resolution
Topic 4: Performance Management and Compensation- Performance Systems
  • 1. Compensation Strategies
  • 2. Benefits Administration
  • 3. Employee Motivation
  • 4. Performance Appraisal
Topic 5: The Role of Human Resource Management in Business- Organizational Culture
  • 1. Diversity and Inclusion
  • 2. Ethics in HRM
  • 3. Leadership Development
  • 4. Global HRM
Topic 6: Analyzing Work and Human Resource Planning- Workforce Planning
  • 1. Staffing Strategies
  • 2. Job Analysis
  • 3. Recruitment and Selection
  • 4. Succession Planning
Topic 7: Legal and Regulatory Requirements- Employment Laws
  • 1. Workplace Safety
  • 2. Equal Employment Opportunity
  • 3. Labor Relations
  • 4. Workplace Discrimination

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WGU Managing Human Capital C202 Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which area has the main functions of staffing, health, safety, employee-management relations, rewards, benefits, training, development, and performance management?

Answer: B

Explanation:
* Scope of HRM: Human resource management (HRM) covers a wide range of functions critical to managing an organization's workforce.
* Key Functions:
* Staffing: Recruiting, selecting, and onboarding employees.
* Health and Safety: Ensuring a safe workplace and promoting employee well-being.
* Employee-Management Relations: Managing interactions between employees and management to maintain a positive work environment.
* Rewards and Benefits: Designing compensation packages and benefits that attract and retain talent.
* Training and Development: Providing learning opportunities to enhance employee skills and career growth.
* Performance Management: Evaluating and improving employee performance to align with organizational goals.
* Objective: The main objective of HRM is to maximize employee performance and ensure that human capital contributes effectively to the achievement of organizational goals.
References:
* Fundamentals of Human Resource Management by Gary Dessler
* SHRM guidelines and best practices in HRM


NEW QUESTION # 61
What is an example of a customary benefit?

Answer: B

Explanation:
A customary benefit refers to benefits that are traditionally offered by employers, though not legally required.
Retirement plans, such as 401(k) plans or pension plans, are common examples of customary benefits. These plans provide financial security for employees in their post-working years and are often used by employers to attract and retain talent by offering long-term financial planning options.
References
* Managing Human Capital Textbook
* "Employee Benefits" by Joseph J. Martocchio
* SHRM (Society for Human Resource Management) guidelines on customary benefits


NEW QUESTION # 62
What is a driver for employee retention?

Answer: D

Explanation:
Employee retention is strongly influenced by opportunities for growth, advancement, and long-term career development. According toHuman Resource Management, 16th Editionby Gary Dessler,succession managementis a key driver of employee retention because it signals to employees that the organization is invested in their future.
Succession management involves identifying, developing, and preparing employees for future leadership or critical roles. Dessler explains that when employees see clear career paths and development opportunities within the organization, they are more likely to remain committed and less likely to seek opportunities elsewhere.
Performance metrics and competency databases are tools used to measure and manage performance and skills, but they do not directly motivate employees to stay. External sourcing focuses on hiring from outside the organization and does not contribute to retaining existing employees. Therefore, the strongest driver of employee retention among the options issuccession management.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Career Development, Succession Planning, and Retention


NEW QUESTION # 63
What describes a bona fide occupational qualification under Title VII of the Civil Rights Act of 1964?

Answer: A

Explanation:
A bona fide occupational qualification (BFOQ) under Title VII of the Civil Rights Act of 1964 allows employers to hire employees based on characteristics typically prohibited under the act, such as religion, sex, or national origin, if these characteristics are reasonably necessary to the normal operation of a particular business. This means the characteristic must be essential to the performance of the job. For example, hiring a female actor for a female role is considered a BFOQ.
Title VII of the Civil Rights Act of 1964, U.S. Equal Employment Opportunity Commission (EEOC) website


NEW QUESTION # 64
Which activity is benefited by maintaining skills inventories for current employees?

Answer: A

Explanation:
Askills inventoryis a database or record of employees' current skills, abilities, experiences, education, and qualifications. According toHuman Resource Management, 16th Editionby Gary Dessler, maintaining accurate skills inventories is especially valuable forworkforce redeployment efforts.
Dessler explains that organizations use skills inventories to match employees with internal job openings, project assignments, or new roles when business needs change. During restructuring, downsizing, or strategic shifts, skills inventories allow management to identify employees who can be reassigned or retrained rather than laid off. This supports internal mobility, reduces turnover costs, and preserves organizational knowledge.
Skills inventories are not primarily used for voluntary termination practices or legal hiring procedures. While they may indirectly support staffing decisions, they are far more critical for internal workforce planning than for external sourcing. External sourcing focuses on recruiting talent from outside the organization, whereas skills inventories emphasize maximizing the use of existing human capital.
Therefore, the activity most directly benefited by maintaining skills inventories isworkforce redeployment efforts.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Workforce Planning, Succession Planning, and Talent Management


NEW QUESTION # 65
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