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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Know the purpose and key terms of 15 ITIL practices- Problem Management
- Information Security Management
- Relationship Management
- Service Configuration Management
- Supplier Management
- Incident Management
- Service Request Management
- Deployment Management
- Service Level Management
- Monitoring and Event Management
- Service Desk
- Change Control
- IT Asset Management
- Continual Improvement
- Release Management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Think and work holistically
- Progress iteratively with feedback
- Focus on value
- Keep it simple and practical
- Optimize and automate
- Start where you are
- Collaborate and promote visibility
Understand the four dimensions of service management- Partners and Suppliers
- Information and Technology
- Value Streams and Processes
- Organizations and People
Understand the purpose and components of the ITIL service value system- Guiding Principles
- Service Value Chain
- Practices
- Governance
- Continual Improvement
Understand the activities of the service value chain- Obtain/Build
- Design & Transition
- Plan
- Improve
- Engage
- Deliver & Support

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EXIN ITIL 4 Foundation Sample Questions (Q168-Q173):

NEW QUESTION # 168
Which practice is responsible for moving new or changed components to live or other environments?

Answer: C


NEW QUESTION # 169
Which of these should be logged and managed as a problem?

Answer: B

Explanation:
Explanation


NEW QUESTION # 170
Which practice involves the management of vulnerabilities that were not identified before the service went live?

Answer: B


NEW QUESTION # 171
Which step of the 'continual management model' defines measurable targets?

Answer: B


NEW QUESTION # 172
Which service request management decisions require that policies are established?

Answer: B


NEW QUESTION # 173
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