Genesys GCX-AI-GPE Latest Mock Exam & GCX-AI-GPE Exam Vce Format

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Predictive Routing Setup
  • 3. Performance Optimization
Topic 2: Genesys Predictive Engagement- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Configuration of Engagement Features
  • 3. Predictive Engagement Fundamentals
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Journey Context
  • 3. Customer Behavior Analysis
- Reporting and Analytics
  • 1. Performance Reporting
  • 2. AI-driven Insights
  • 3. Engagement Analytics
- Action Maps
  • 1. Action Map Configuration
  • 2. Customer Journey Triggers
  • 3. Targeting and Engagement Rules

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q29-Q34):

NEW QUESTION # 29
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

Answer: C


NEW QUESTION # 30
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 31
What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 32
Which two types of engagements can action maps initiate?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 33
Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
(True/False)
Response:

Answer: A


NEW QUESTION # 34
......

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