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Microsoft MB-280 Exam Syllabus Topics:

SectionWeightObjectives
Create and Configure Segments and Measures25-30%- Create and configure measures
  • 1. Configure metric hierarchies
  • 2. Create measures using calculations and aggregations
  • 3. Create computed attributes and measures
- Create and configure customer segments
  • 1. Configure dynamic and static segments
  • 2. Create segments based on customer activities and attributes
  • 3. Create segment definitions using conditions and combinations
Configure Customer Data Privacy Settings and Establish Data Policies20-25%- Configure data policies
  • 1. Configure data policies for compliance requirements
  • 2. Implement data masking and anonymization
  • 3. Configure data retention and lifecycle policies
- Configure customer profile configuration
  • 1. Configure unified customer profile schema
  • 2. Configure customer identifier and primary key settings
  • 3. Configure consent and preference settings
Configure Insights and Customer Card10-15%- Configure subscriptions and alerts
  • 1. Configure automated subscriptions
  • 2. Configure threshold-based alerts
  • 3. Configure notification preferences
- Configure customer insights card
  • 1. Configure card components and layout
  • 2. Configure card visibility and permissions
  • 3. Configure real-time and batch insights
Configure Data Ingestion20-25%- Configure data sources and connectors
  • 1. Configure Microsoft connectors for data ingestion
  • 2. Configure custom data sources
  • 3. Configure data import schedules and mappings
- Manage data transformations
  • 1. Validate and monitor data quality during ingestion
  • 2. Configure data mapping and field transformations
  • 3. Configure data enrichment processes
Manage Overlapping Identities and Unify Customer Profiles15-20%- Configure identity resolution
  • 1. Manage identity relationships and graphs
  • 2. Configure identity matching rules and thresholds
  • 3. Configure deduplication and merging rules
- Manage unified profiles
  • 1. Review and resolve identity conflicts
  • 2. Validate unified customer profiles
  • 3. Configure confidence scoring for merged profiles

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q58-Q63):

NEW QUESTION # 58
You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

Answer: D

Explanation:
* To enable comprehensive search capabilities for administrators to find all records referencing specific terms (such as "Corgis"), it is essential to ensure that all relevant tables are indexed.
* In Dynamics 365, configuring search functionality for specific tables involves setting up the tables to be searchable, which can be done by indexing them within the solution.
* Indexing relevant tables makes them accessible in the search feature and ensures all fields within those tables can be searched, allowing for quick retrieval of records that reference specific terms.
* System settings (Option A) is limited to selecting up to 10 tables and is more about quick search rather than full indexing. The sync to external search index setting (Option C) is for integration with external search tools and does not directly impact internal search capabilities.
* Adding columns to the Lookup view (Option D) affects how lookups work but does not influence full- text search results.
References from Microsoft Documentation:
* For configuring search indexing, refer to Configure relevance search in Dynamics 365 for more information on indexing tables to enhance search capabilities.


NEW QUESTION # 59
The founder has edited the Salesperson security role to allow the carer to use the Corgi meet-up business process flow, as shown in the following

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit. NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 60
HOTSPOT
You are creating a business process flow named " Onboard new pet " to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 61
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Solution: Update the roll-up recurrence frequency.
Does this meet the goal?

Answer: B


NEW QUESTION # 62
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen, You recently implemented Dynamics 365 Sales within your organization's sales team. Based on the initial evaluation, adoption is limited as most sales users prefer to work from Microsoft Outlook.
You decide to enable the Dynamics 365 App for Outlook.
You need to perform the various actions required. Each correct action is part of the solution but does NOT solve the problem completely.
Action: From the email settings in the Advanced settings, you migrate email router data from server-side synchronization to Dynamics 365 app for Outlook.
Does this meet the goal?

Answer: A

Explanation:
Correct:
* : From the email settings in the Advanced settings, you migrate email router data from server-side synchronization to Dynamics 365 app for Outlook. [See step 1 below. Use Server-side synchronization]
* You test the email configuration and enable the mailboxes for the Dynamics 365 App for Outlook designated users. [Yes, see step 2 below] Incorrect:
* Within the system settings and email configuration, you set Process Email Using to Dynamics 365 for Outlook. [No, set this to Server-side synchronization. See step 1 below] Note:
Deploy and install Dynamics 365 App for Outlook
Step 1: Set the default synchronization method
To use Dynamics 365 App for Outlook, you need to set server-side synchronization for your email processing.
1. From your app, go to Settings > Advanced Settings.
2. Go Settings > Administration and then select System Settings.
3. Select the Email tab, and set Process Email Using to Server-Side Synchronization.
Step 2: Test email configuration and enable mailboxes
Enable and test your user mailboxes so they can use Dynamics 365 App for Outlook.
Reference:
https://learn.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook


NEW QUESTION # 63
......

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