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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 2: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 3: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 4: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 5: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 6: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 7: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 8: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 9: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
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NEW QUESTION # 15
How can smartform instances be created?
There are three correct answers.
Answer: A,B,C
NEW QUESTION # 16
What are some of the characteristics of assisted scheduling?
There are three correct answers.
Answer: A,B,E
NEW QUESTION # 17
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
Answer: A
NEW QUESTION # 18
The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
Answer: B
NEW QUESTION # 19
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
Answer: B
NEW QUESTION # 20
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