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| Section | Weight | Objectives |
|---|---|---|
| Business Acumen | 30% | - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) |
| Customer Success Foundation | 10% | - Explain the stages of the customer lifecycle - Explain recurring revenue financial implications - Define customer experience - Describe recurring revenue financial terms |
| Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
| Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
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NEW QUESTION # 122
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
Answer: B
Explanation:
The annual recurring revenue (ARR) for each customer is $1000 and $1000. ARR is the total amount of money the company expects to receive from its subscribers over a year. It is calculated by summing up customers' monthly or quarterly subscription fees and multiplying them by 12 (for an annual period). It excludes one-time fees, transactional charges, and other non-recurring revenue sources. In this case, both Customer A and Customer B pay $10 per seat per month for 100 seats of WebEx. Therefore, their monthly recurring revenue (MRR) is $10 x 100 = $1000. To calculate their ARR, we multiply their MRR by 12: $1000 x 12 = $1000. The length of the contract does not affect the ARR calculation, as it only considers the revenue generated within one year.
NEW QUESTION # 123
What is the primary customer value of the Cisco Services Portfolio?
Answer: B
Explanation:
The primary customer value of the Cisco Services Portfolio is that it offers services packages tailored to specific customer needs. The Cisco Services Portfolio is a comprehensive set of services that help customers achieve their IT vision and strategy, optimize their IT operations, and accelerate their business outcomes. The Cisco Services Portfolio includes four types of services: Support, Advisory, Optimization, and Training. Each type of service provides different levels of value and benefits to customers, depending on their needs and goals. Customers can choose the services that best suit their situation, budget, and expectations, and customize them to their specific use cases and scenarios. The Cisco Services Portfolio enables customers to get the most out of their Cisco products and solutions, as well as address their challenges and opportunities in a flexible and effective way.
NEW QUESTION # 124
What is the role of a Renewals Manager in a Customer Success Plan?
Answer: C
NEW QUESTION # 125
How does a Renewals Manager drive value in a customer account?
Answer: B
NEW QUESTION # 126
At T-90, an RM submits a renewal quote without verifying the First-Time Right checklist. The quote is subsequently placed on a booking hold. Which unverified item caused the booking hold?
Answer: D
Explanation:
The First-Time Right principle is designed to ensure that a renewal quote is commercially and operationally valid before it moves into booking. The most likely cause of a booking hold is therefore failure to validate co- termination dates, SKU alignment, and discount eligibility.
Cisco ' s Renewals Manager framework explicitly requires the RM to verify quote components in CCW-R, including SKUs, terms, dependencies, and related commercial data, to avoid downstream booking holds.
Accurate co-termination dates ensure the renewed services or subscriptions align to the intended contract period. Correct SKU alignment ensures that the quote reflects the customer ' s validated Installed Base and eligible renewal products. Discount eligibility must also be verified because unsupported or incorrectly applied pricing can trigger approval or validation exceptions.
Option A may represent a renewal risk, but an unresolved TAC or support case does not normally create a CCW-R booking validation hold. Option B is an administrative preference rather than a core quote-validity dependency. Option D may be required within a partner ' s internal governance process, but CRM approval itself is not the primary CCW-R validation mechanism described in the scenario.
A mature RM performs the First-Time Right review before submission so errors are corrected upstream rather than discovered during order processing.
Therefore, C is correct.
NEW QUESTION # 127
......
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