Free PDF Oracle - 1Z0-1064-26 - High-quality Pass Oracle Fusion Service 2026 Implementation Professional Test Guide

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Work Assignment and Routing	- Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Profile options and system configuration 2. Service catalog and category hierarchy 3. Scheduled processes and automation 4. SR outcomes and resolutions 5. User and role management - Application Composer extensions 1. Groovy scripting for business logic 2. Object workflows 3. Custom objects and fields
Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Notifications and performance tracking 2. Coverage and service tiers 3. Milestones and operating calendars - Action Plans 1. Action plan templates 2. Execution within service requests
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Redwood CTI toolbar setup 3. Call flows configuration
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. Hotkeys and shortcuts 3. SmartText configuration
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories determine the steps an agent must follow to close the service request.
B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories facilitate the assignment of an agent to the service request.

Answer: B,D,E

NEW QUESTION # 17
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B. is real time
C. is required for every DCS instance
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud

Answer: B,C

NEW QUESTION # 18
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a new component.
B. Assign the new business object to a page.
C. Assign object access roles to an administrative user.
D. Map a Visual Builder Cloud Service business object to the object API.

Answer: C,D

NEW QUESTION # 19
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Configure an object workflow action to send the email when the milestone status changes to warning.
C. Specify the warning threshold for the milestone in the standard coverages.
D. Add an extension column to the milestone object to hold the warning threshold value.
E. Configure the email template to be used for notification.
F. Configure an analytics report showing milestones in warning status.

Answer: C,E,F

NEW QUESTION # 20
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

Answer: A

NEW QUESTION # 21
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