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| Section | Objectives |
|---|---|
| Topic 1: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 2: Work Assignment and Routing | - Omnichannel routing
|
| Topic 3: Data Migration and Integration | - Data import/export
|
| Topic 4: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 5: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 6: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 7: Redwood UX and AI Features | - AI capabilities
|
| Topic 8: Digital Customer Service and Chat | - Chatbot and automation
|
| Topic 9: Productivity and Contact Center Tools | - Agent productivity tools
|
>> Standard 1Z0-1064-26 Answers <<
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NEW QUESTION # 51
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
Answer: A,C,E,F
NEW QUESTION # 52
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
Answer: B,C
NEW QUESTION # 53
Digital Customer Service application configuration settings in json.cfg include which four options?
Answer: B,C,E,F
NEW QUESTION # 54
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
Answer: C
NEW QUESTION # 55
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
Answer: D
NEW QUESTION # 56
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