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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales Cloud Applications	10%	- Opportunity Management - Account and Contact Management - Forecasting - Sales Cloud Features - Products, Price Books, and Quotes
Topic 2: Data Management	10%	- Data Export - Data Quality Best Practices - Data Import Wizard - Duplicate Rules and Matching Rules - Data Loader
Topic 3: Workflow and Process Automation	17%	- Workflow Rules - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Approval Processes
Topic 4: Organization Setup	4%	- User Interface - Company Information - Fiscal Year - Currency Management - Lightning Experience vs Classic
Topic 5: Salesforce Mobile App and Lightning Experience	6%	- Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization
Topic 6: Reports and Dashboards	11%	- Report Builder - Summary Reports and Matrix Reports - Scheduling Reports - Joined Reports - Dashboard Components - Report Types
Topic 7: Service Cloud Applications	10%	- Omni-Channel - Cases and Entitlements - Service Cloud Features - Service Contracts - Web-to-Case and Email-to-Case
Topic 8: Standard and Custom Objects	8%	- Custom Object Creation - Roll-up Summary Fields - Standard Object Overview - Object Relationships (Lookup, Master-Detail)
Topic 9: Security and Access	12%	- Object-Level Permissions - Record Access (OWD, Sharing Rules) - Field-Level Security - Login Hours and IP Ranges - Salesforce Shield
Topic 10: Activity Management and Chatter	4%	- Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds
Topic 11: User Setup	8%	- Permission Sets - Profile Configuration - Role Hierarchy - Delegated Authentication - User Licenses - User Creation and Management

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Salesforce Certified Administrator Sample Questions (Q84-Q89):

NEW QUESTION # 84
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers

A. Use the Data Import Wizard,
B. Find them in the global search result.
C. Search the Recent Records component on the homepage.
D. Utilize a list view where lead status equals Qualified.

Answer: C,D

Explanation:
Marketing users with the View and edit Converted Leads permission set can access converted leads for editing in two ways:
Search the Recent Records component on the homepage: The Recent Records component displays a list of recently viewed records, including converted leads. Marketing users can click on the converted lead record they want to edit from the Recent Records component and edit it.
Utilize a list view where lead status equals Qualified: Marketing users can create a list view that displays converted leads where the status equals Qualified. They can then edit the converted leads from the list view.

NEW QUESTION # 85
What are two capabilities of Customer Communities? (Choose two.)

A. The Customer Community can be customized with corporate branding.
B. Customers can view and edit contacts related to their own accounts.
C. Customers can log, view, edit, and close their own cases.
D. The Customer Community and its users can be created without additional licensing.

Answer: A,C

NEW QUESTION # 86
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.

A. Specify initial submission actions within the approval process.
B. Add the Items to approve component to the approvers home page.
C. Enable the organizations Email approval response setting.
D. Update the organizations chatter setting to allow approvals.
E. Create a flow to automatically approve all records.

Answer: A,B,D

Explanation:
Explanation
To make it easy for approvers to respond to approval requests, the administrator should configure three settings:
Update the organization's chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications Enable the organization's Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm&type=5

NEW QUESTION # 87
Salesforce is which of the following:

A. Salesforce Automation
B. Customer Support Management
C. Campaign Management
D. Marketing Management

Answer: A,B,D

NEW QUESTION # 88
Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria:

A. True
B. False

Answer: A

NEW QUESTION # 89
......

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