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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Topic 2: Workflow and Process Automation | 17% | - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Process Builder - Approval Processes |
| Topic 3: User Setup | 8% | - Profile Configuration - Role Hierarchy - User Licenses - Permission Sets - Delegated Authentication - User Creation and Management |
| Topic 4: Service Cloud Applications | 10% | - Cases and Entitlements - Service Contracts - Web-to-Case and Email-to-Case - Omni-Channel - Service Cloud Features |
| Topic 5: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Groups and Feeds - Chatter Best Practices |
| Topic 6: Organization Setup | 4% | - Lightning Experience vs Classic - Currency Management - Company Information - Fiscal Year - User Interface |
| Topic 7: Sales Cloud Applications | 10% | - Forecasting - Account and Contact Management - Opportunity Management - Sales Cloud Features - Products, Price Books, and Quotes |
| Topic 8: Standard and Custom Objects | 8% | - Custom Object Creation - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields |
| Topic 9: Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Salesforce Shield - Object-Level Permissions - Field-Level Security - Login Hours and IP Ranges |
| Topic 10: Data Management | 10% | - Data Quality Best Practices - Data Loader - Data Export - Duplicate Rules and Matching Rules - Data Import Wizard |
| Topic 11: Reports and Dashboards | 11% | - Summary Reports and Matrix Reports - Report Types - Report Builder - Dashboard Components - Scheduling Reports - Joined Reports |
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NEW QUESTION # 88
Conditional highlighting can not be used for?
Answer: D
NEW QUESTION # 89
What steps are part of the process to enable Multi-Currency in an organization?
Answer: B,D
Explanation:
Section: Volume J
Explanation/Reference:
Reference: https://success.salesforce.com/answers?id=9063A000000p4hLQAQ
NEW QUESTION # 90
All of the following are types of AppExchange Applications EXCEPT:
Answer: B
Explanation:
Section: Volume B
NEW QUESTION # 91
The size limit for documents uploaded is:
Answer: A
Explanation:
Section: Volume D
NEW QUESTION # 92
Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers
Answer: A,B
NEW QUESTION # 93
......
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