MB-240 Valid Test Duration & Exam MB-240 Practice

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Field Service Mobile and Customer Experience20%- Customer engagement
  • 1. Service feedback management
    • 2. Customer communication workflows
      - Mobile app configuration
      • 1. Enable offline capabilities
        • 2. Configure Field Service mobile app
          Topic 2: Schedule and Dispatch Work20%- Resource scheduling
          • 1. Optimize scheduling and routing
            • 2. Use schedule board
              Topic 3: Work Order Management25%- Manage work orders lifecycle
              • 1. Manage incidents and service tasks
                • 2. Create and manage work orders
                  Topic 4: Configure Dynamics 365 Field Service20%- Configure Field Service settings
                  • 1. Set up Field Service parameters
                    • 2. Configure organizational units and resources
                      Topic 5: Manage Inventory and Assets15%- Inventory management
                      • 1. Track customer assets
                        • 2. Manage products and stock

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                          Exam MB-240 Practice, Valid MB-240 Test Sims

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q203-Q208):

                          NEW QUESTION # 203
                          Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
                          Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
                          As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
                          What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 204
                          You are implementing Microsoft Dynamics 365 FWd Service for an electronics company.
                          You need to identify when a compressor is used from the technicians warehouse inventory.
                          How does the inventory journal record the transactions? To answer, drag the appropriate inventory journal record to the correct scenario. Each inventory journal record may be used once, more than once. or not at all. You may need to drag the split bar between panes or scroll to view content.
                          NOTE: Each correct match is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 205
                          To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
                          The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
                          Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:
                          1. Setup a twilio Account
                          2. Obtain Phone Numbers
                          3. Generate account SID and authentication token
                          4. Install a Twilio-managed solution
                          5. Configure SMS and IVR solution


                          NEW QUESTION # 206
                          A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
                          You need to provide a scheduling matrix to the new team member.
                          Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 207
                          You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
                          You need to set up preventive maintenance schedules for the assets they service.
                          In addition to creating an Agreement Booking, what else must you set up in order to associate the asset to the agreement?

                          Answer: D


                          NEW QUESTION # 208
                          ......

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