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Salesforce Education-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Analytics7%- Apply CRM Analytics and reporting solutions for education use cases
- Design and implement reports and dashboards for education stakeholders
Education Cloud Configuration22%- Understand capabilities, features, and compatibility with other Salesforce products
- Work with Education Data Architecture (EDA) setup and configuration
- Install and configure Salesforce Education solutions
Integration and Data Management16%- Assess integration requirements and strategies with external systems
- Data migration, quality, governance, and volume management
- Use EDA and data tools effectively
Solution Design19%- Design for student lifecycle management
- Evaluate account and contact models, data relationships, and scalability
- Design solutions aligned with educational processes and data models
Domain Expertise18%- Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations
- Explain Education Cloud solutions for K-12 institutions
Implementation Strategies and Best Practices18%- Governance, change management, staffing, deployment, and adoption best practices
- Plan, gather requirements, design, build, test, document, deploy, and optimize solutions

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Salesforce Certified Education Cloud Consultant Exam 認定 Education-Cloud-Consultant 試験問題 (Q27-Q32):

質問 # 27
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?

正解:A

解説:
The consultant should ensure that there is data in the Appointment attendee object for the Student Success Hub Tableau Accelerator, because it tracks the attendance and outcomes of appointments between students and advisors. The Availability Topic object defines the topics that advisors can offer appointments for, but it does not track appointment data. The Behavior Incident object tracks the incidents and interventions related to student behavior, not appointments. Reference:
https://help.salesforce.com/s/articleView?id=sf.ssh_tableau_accelerator.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_appointment_attendee.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_availability_topic.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_behavior_incident.htm&type=5


質問 # 28
The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
Which best practice should a consultant recommend?

正解:A

解説:
Explanation
The consultant should recommend to hold a standing committee meeting as a governance best practice for the CRM steering committee that oversees the university's Salesforce implementation. A standing committee meeting is a meeting that occurs regularly and consistently with a fixed agenda and attendees. A standing committee meeting can help the CRM steering committee oversee the university's Salesforce implementation by providing a forum to review progress, discuss issues, make decisions, or communicate updates. Assigning only department leaders as champions, asking committee members to join a local Salesforce group, or creating a change management plan are not governance best practices that the consultant should recommend for the CRM steering committee that oversees the university's Salesforce implementation. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/org-change-management


質問 # 29
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?

正解:B


質問 # 30
A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
Which communication example should a consultant recommend?

正解:C


質問 # 31
A consultant is working with a customer who already uses Salesforce and wants to install the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in the customer's existing environment.
Which two locations can the consultant visit to install EDA in the existing environment?
Choose 2 answers.

正解:C、D

解説:
Explanation
The Salesforce.org website and the Salesforce AppExchange are the two locations where the consultant can visit to install EDA in the existing environment. The Salesforce.org website provides a link to the EDA installer package, which can be used to install EDA in any org. The Salesforce AppExchange also has a listing for EDA, which allows the consultant to install EDA from there. The EDA repository in GitHub is not a location to install EDA, but rather a place to view the source code and contribute to the development of EDA.
The Partner Community is not a location to install EDA, but rather a place to access resources and support for partners. References:
https://powerofus.force.com/s/article/EDA-Install
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsyDUAR


質問 # 32
......

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