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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting23%- Mobile device troubleshooting
  • 1. App and OS update failures
    • 2. Connectivity and synchronization issues
      • 3. Performance and battery problems
        - Application and security troubleshooting
        • 1. Security-related issues and fixes
          • 2. Installation and compatibility problems
            • 3. Application crashes and errors
              - Operating system issues
              • 1. System crashes and performance issues
                • 2. Update and driver failures
                  • 3. Boot errors and startup problems
                    Operating Systems28%- Windows installation, configuration, and management
                    • 1. File systems, partitions, and storage management
                      • 2. Windows 10/11 features and settings
                        • 3. Command-line tools and scripting
                          • 4. Device drivers and system updates
                            - macOS, Linux, and Chrome OS basics
                            • 1. Command-line operations
                              • 2. System configuration and maintenance
                                • 3. Installation and navigation
                                  - Mobile operating systems
                                  • 1. Android and iOS configuration
                                    • 2. App installation and security settings
                                      • 3. Mobile device management
                                        Security28%- Security fundamentals
                                        • 1. Permissions and access control
                                          • 2. Zero Trust concepts
                                            • 3. Authentication and authorization
                                              - Network and application security
                                              • 1. Wireless security protocols
                                                • 2. Encryption technologies
                                                  • 3. Firewalls and security appliances
                                                    - Threats and mitigation
                                                    • 1. Data protection and disposal
                                                      • 2. Social engineering prevention
                                                        • 3. Malware types and removal
                                                          Operational Procedures21%- Safety and compliance
                                                          • 1. Environmental controls
                                                            • 2. Workplace safety procedures
                                                              • 3. Privacy and regulatory compliance
                                                                - IT service management
                                                                • 1. Disaster recovery planning
                                                                  • 2. Backup and recovery processes
                                                                    • 3. Documentation and change management
                                                                      - Communication and professionalism
                                                                      • 1. Customer service techniques
                                                                        • 2. Incident reporting
                                                                          • 3. SLA management

                                                                            >> 220-1202出題範囲 <<

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                                                                            CompTIA A+ Certification Exam: Core 2 認定 220-1202 試験問題 (Q140-Q145):

                                                                            質問 # 140
                                                                            Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?

                                                                            正解：C

                                                                            解説：
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Single sign-on (SSO)allows users to authenticate once and gain access to multiple systems without re-entering credentials, which significantly enhances user convenience while maintaining security.
                                                                            FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                                                            "Single sign-on streamlines authentication by allowing users to log in once and access all authorized resources, reducing credential fatigue and improving security."


                                                                            質問 # 141
                                                                            A user's machine is infected with malware that the user's existing security software did not detect.
                                                                            Which of the following best explains the reason the infection was undetected?

                                                                            正解：D

                                                                            解説：
                                                                            Outdated malware definitions prevent security software from recognizing newly developed or updated threats, allowing the infection to go undetected.


                                                                            質問 # 142
                                                                            A user logs in to a computer each morning and tries to print a daily report, but it will not print. The help desk resolves the issue each day temporarily. To fix this permanently, which of the following should the technician do? (Select two)

                                                                            正解：C、D

                                                                            解説：
                                                                            The recurring print issue suggests theprint spooler service is not set to start automatically, causing it to stop between sessions. Ensuring it is set tostart automaticallyand manuallystarting the servicewill resolve the issue.
                                                                            FromMark Soper - Mike Meyers ' Lab Manual:
                                                                            "The print spooler is essential for print services. If it isn't configured to start automatically, users may experience recurring failures."
                                                                            "Manually starting the service or setting it to ' Automatic ' in the Services panel resolves persistent print availability problems."


                                                                            質問 # 143
                                                                            The battery on a user's smartphone discharges quickly during travel. The phone was replaced two weeks ago.
                                                                            What should the technician do first?

                                                                            正解：D

                                                                            解説：
                                                                            Apps like GPS or roaming services often drain battery during travel.Checking app utilizationhelps identify battery drain sources.
                                                                            FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:
                                                                            "Monitoring app activity can reveal high-power usage apps running in the background, especially when mobile data or GPS is active."


                                                                            質問 # 144
                                                                            A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully use the Testing program.
                                                                            INSTRUCTIONS
                                                                            Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
                                                                            First command to resolve the issue
                                                                            Second command to resolve the issue


                                                                            正解：

                                                                            解説：

                                                                            Explanation:

                                                                            1st CLI Resolution
                                                                            copy " C:\Program Files\Testing\msvcp100.dll " " User-PC02\C$\Windows\System32 " /v /y
                                                                            2nd CLI Resolution
                                                                            regsvr32 msvcp100.dll
                                                                            Why These Are the Correct Choices (Exam Logic)
                                                                            Why the COPY command is first
                                                                            The error explicitly states MSVCP100.dll is missing
                                                                            Other users can run the app # the DLL exists on another system
                                                                            The fastest, least disruptive fix (preferred by CompTIA) is to:
                                                                            Copy the known-good DLL into C:\Windows\System32
                                                                            The /v switch verifies the copy, and /y suppresses prompts - both are enterprise-safe defaults This restores the missing runtime dependency immediately.
                                                                            Why REGSVR32 is second
                                                                            After copying a DLL, Windows may not recognize or properly load it
                                                                            regsvr32 registers the DLL with the operating system
                                                                            This ensures:
                                                                            The Testing application can properly call the runtime library
                                                                            The fix persists after reboot


                                                                            質問 # 145
                                                                            ......

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