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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Predictive and Generative AI	13%	- Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales
Topic 2: Consulting Practices	14%	- Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle
Topic 3: Data Management	15%	- Manage data governance and maintenance - Data migration and integration considerations - Ensure data quality and scalability
Topic 4: Sales Lifecycle	23%	- Design reports and dashboards based on KPIs - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI
Topic 5: Practical Application of Sales Cloud Expertise	33%	- Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close
Topic 6: Implementation Strategies	15%	- Plan deployment and post-implementation improvements - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q220-Q225):

NEW QUESTION # 220
Cloud Kicks wants to prevent sales reps from editing the Amount field on Opportunities once the stage reaches "Negotiation" unless they have a special permission. What should the consultant recommend?

A. Removing the Amount field from the page layout entirely
B. A workflow field update
C. A validation rule referencing $Permission and StageName

Answer: C

NEW QUESTION # 221
Cloud Kicks' leadership wants to ensure forecasts reflect adjustments made by managers as well as rep-submitted amounts, viewable in one place. What should the consultant recommend?

A. A shared spreadsheet
B. Individual Opportunity reports only
C. Collaborative Forecasts with manager adjustments enabled

Answer: C

NEW QUESTION # 222
Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud. How should the consultant show sales operations what the data will look like after the change?

A. Install the Territory Health Assessment app from AppExchange.
B. Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
C. Develop reports and dashboards that compare the existing and new territories.

Answer: B

NEW QUESTION # 223
Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities. The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately. Which step should the consultant take first?

A. Enable Einstein Activity Capture In a developer org.
B. Enable both Einstein features In production.
C. Run the Einstein Readiness Assessor in a sandbox.

Answer: C

NEW QUESTION # 224
Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

A. Enable Contacts to Multiple Accounts to create indirect relationship between two or more Person Accounts.
B. Create a custom field to establish relationships and create hierarchies among Person Accounts.
C. Use Contact for retail customers and use Accounts to maintain relationships.

Answer: A

NEW QUESTION # 225
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