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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager (CRM) Exam |
| Exam Number: | 700-805 |
| Related Certifications: | Cisco Sales Certifications Cisco Customer Success Manager |
| Exam Price: | $80 USD (may vary by region) |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 55-65 |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco Customer Success Training Cisco Sales Certification Learning Path |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Exam Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No mandatory prerequisites, but familiarity with Cisco sales or customer success processes is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
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Cisco Renewals Manager Exam covers a wide range of topics related to Cisco's products and services, including software subscription services, support services, and hardware products. 700-805 exam also covers topics like customer relationship management, sales processes, and the ability to work as part of a team. 700-805 Exam is designed to assess a candidate's ability to manage complex sales processes, build strong relationships with customers, and drive revenue growth for their organization.
NEW QUESTION # 124
How does the Renewals Manager integrate with the sales team?
Answer: B
NEW QUESTION # 125
Which factor is the appropriate basis for determining whether an account requires high-touch engagement versus digital motion management?
Answer: A
Explanation:
The appropriate engagement model should be determined by the economic importance, complexity, and renewal risk associated with the account. A high-touch motion is justified when the renewal has substantial contract value, multiple stakeholders, complex commercial or technical dependencies, or elevated risk.
Conversely, lower-value and lower-complexity renewals with limited risk are better candidates for scalable digital engagement.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals. In practice, those signals include factors such as renewal value, complexity, customer health, adoption status, commercial risk, and the amount of human intervention required to achieve a successful outcome.
Option B may influence how communications are delivered, but channel preference alone does not determine the operating model. A customer preferring email could still require high-touch management if the renewal is strategically important or high risk. Option C is not an appropriate segmentation criterion; geographic location does not inherently determine renewal complexity. Option D is also insufficient because a long-standing customer may still have either a simple, low-risk renewal or a highly complex strategic renewal.
The RM should therefore use a risk- and value-based segmentation model, balancing the cost of human engagement against the potential revenue exposure and complexity of execution.
Therefore, A is correct.
NEW QUESTION # 126
Which support should a Renewals Manager expect from the Customer Success Manager?
Answer: C
NEW QUESTION # 127
How does the Customer Lifecycle approach drive customer success?
Answer: D
NEW QUESTION # 128
Which RM action directly influences the Engagement category of the Cisco 360 PVI?
Answer: B
Explanation:
For the Renewals Manager, protecting On-Time Renewal Rate (OTRR) through disciplined T-Minus execution is the action most directly connected to the Engagement dimension of the applicable Cisco 360 Partner Value Index.
Cisco's Cisco 360 materials define Engagement as the partner's involvement throughout the customer journey. More specifically, Cisco's current PVI metric documentation shows OTRR as an Engagement metric for the Services Value Index, directly tying successful, timely renewal execution to partner engagement performance. (Cisco) This aligns with the Renewals Manager v2.0 blueprint, which requires the RM to manage renewal activities through the T-120, T-90, T-60, and T-30 checkpoints and facilitate commercial execution and order booking to maximize OTRR. Effective T-Minus execution therefore converts lifecycle engagement into a measurable Cisco 360 contribution. (Cisco Learning Content) Option A belongs principally to Capabilities, because Cisco specifically associates Black Belt and career certifications with partner skills and enablement. (Cisco Blogs) Option C is primarily a growth/commercial expansion activity and would affect revenue-performance measures rather than directly representing the Engagement metric. Option D demonstrates Foundational/Practice Maturity, since standardized processes and risk governance indicate operational maturity.
Therefore, B is the correct answer: disciplined T-Minus execution that protects OTRR directly contributes to the Cisco 360 Engagement category.
NEW QUESTION # 129
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